Job Details

***No Phone Calls Please***

Want to join our team? We`re always looking for outgoing, professional, and fun individuals who truly enjoy working with a large variety of people. If you have a positive attitude, a smile on your face, and the right qualifications (we do find those helpful!), then Parkpoint Health Clubs may be a good fit for us both.

Job Summary: As a member of the Parkpoint employee team, the Front Desk Receptionist/ Maintenance staff person is to demonstrate the Parkpoint`s Mission (see above) and Core Values of Excellence, Respect, Integrity, Teamwork and Community and Health and Well Being at all times and in all interactions with members, staff, and managers. Work as a team to provide Parkpoint`s standard of excellence in customer service, and maintain the overall cleanliness, maintenance, and 5-star presentation of the club.  Reach out and build genuine relationships with Club members, their guests, and prospective members.  Provide friendly, professional, prompt, courteous, caring, and individualized service; answer questions; offer information on all Club events and policies; creatively and pro-actively problem solve in a win-win manner to meet member needs. Additionally, check members in and out, take reservations, sell pro shop goods, and act as telephone receptionist.  

Maintenance and housekeeping duties include the women`s/men`s locker room, lobby, halls, pool and deck area, workout rooms, courts as well as any assigned outdoor areas.  Circulate the club regularly, staying busy and completing all cleaning tasks per the duty checklist and/or as assigned by a supervisor. Respond immediately in a positive and pro-active manner to address any member requests or concerns – follow up with the Club Manager or other staff if needed. Oversee and be responsible for the washing, drying, distribution and stocking of club towels to all areas of the club. Complete all maintenance duties per the checklist and act as a floater assisting wherever needed as directed by a supervisor. 

Essential Duties and Responsibilities:

Reception Duties

• Smile, make eye contact, and greet all members, prospective members, and guests by name in a prompt, friendly and professional manner.
• Provide assistance and information to facilitate a positive experience for every member and guest. 
• Reach out to new members and welcome them into the Parkpoint community.
• Check in members, check account status, and other computer responsibilities.
• Register guests and non-members, and collect appropriate fees as needed.
• Give instructions on working the locker room digital locks if needed.
• Answer phones in a professional and friendly manner. Answer questions, take reservations,  direct calls to the appropriate staff person or member, page and perform announcements over the intercom when necessary, and use the voice mail system when applicable.
• Address any member`s concerns in a proactive manner per Parkpoint standards and follow up with the appropriate manager (if needed). 
• Monitor supplies and report needs to your supervisor.
• Perform required opening and closing duties per the checklist when scheduled.

Club Programming Duties

• Schedule specialty class, court, pool, and class reservations.
• Provide accurate, up-to-date information about Club activities, programs, events and policies.
• Promote all Club Activities through friendly member interactions.
• Register members and non-members for classes and events. Be responsible for collecting appropriate fees and for balancing the POS drawer.

Maintenance and Operational Duties

• Execute all cleaning and sanitizing procedures and follow all protocols for COVID prevention.
• Perform regular locker room checks, chemical checks, laundry and general cleaning as assigned and per the duties checklist.
• Stock all areas of the club with appropriate amenities, supplies, and towels. Keep all supply cabinets neat and organized. Report on when inventory stock is low. 
• Wash, dry, and fold towels and sheets. 
• Maintain a clean, organized, presentable front desk area, lobby and reception area. 
• Attend to any facility and member issues; contact a manager when applicable; follow up with the appropriate manager regarding any issues/concerns occurring.
• Handle Lost and Found items according to procedure. 
• Monitor supplies and report needs to your supervisor.
• Perform required opening and closing duties per the checklist when scheduled.

Membership Duties

• Greet and graciously receive guests, provide membership information, answer phone calls and in-person inquiries, and tour prospective members per procedures. 
• Stay in good communication with the Membership Department and work with them to welcome and integrate prospects into the Club.

All Staff Responsibilities

• Attend all required departmental and all-staff meetings and trainings. Maintain good relations with all Parkpoint staff. Know and abide by all Club rules and regulations regarding both staff and members. Report all problems to your supervisor.
• Accept and complete any special assignments as needed for Club operations.
• Present a neat, well-groomed appearance at all times; dress in full uniform with a name badge.
• Assist in training new Front Desk staff when needed.

Job Qualifications/Requirements/Certifications:

• Hold and maintain a current CPR and AED certification (within 90 days of hire)
• Complete the California Anti-Harassment Training with 90 days of hire.
• Outgoing, friendly personality; positive attitude; team player
• Excellent customer service and problem-solving skills
• Demonstrate proficiency on the computer and basic math skills.
• Multitask, work under pressure while maintaining a positive customer service orientation
• Maintain regular attendance and punctuality.
• Possess excellent written, reading, and verbal English-speaking and professional telephone skills
• Able to stand for up to 6 – 8 hours; walk and move quickly; climb stairs;  kneel; bend from the waist; reach overhead; lift, push and pull 25 – 50 pounds.
• Ability and willingness to work with cleaning chemicals and pool and spa chemicals as needed.

Sales and promotional aptitude a plus