Job Details

Mom's Meals is seeking a Director of Shared Services for Call Centers to oversee centralized support functions, drive operational excellence, and standardize processes across QA, technology enablement, analytics, and training. The role leads multi-disciplinary teams, aligns with product/IT and vendors, and focuses on AI-enabled improvements and deployment readiness.

The position requires 10+ years in call center operations with senior leadership experience, a Bachelor's degree, and a track