Job Details

Position: Financial & Community Education Coach
Department: Mission Services
Reports to: Director of Wisdom Opportunity Wealth (WoW)
Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary
The Financial and Community Education Coach delivers engaging educational workshops, training, and individualized coaching that equip participants with the knowledge and skills needed to achieve greater financial stability, career success, and digital confidence. This position provides instruction in financial literacy, employment readiness, workforce development, digital literacy, technology, entrepreneurship, and other life skills through partnerships with community organizations across the Goodwill Keystone Area territory. The Literacy Coach serves as an educator, mentor, and community representative while traveling throughout the region to deliver high-quality educational programming that empowers individuals and families to thrive.

Duties and Responsibilities

• Facilitate engaging workshops and educational programs focused on financial literacy, employment readiness, workforce development, digital literacy, artificial intelligence, entrepreneurship, and other life skills.
• Provide individualized coaching to help participants identify goals, overcome barriers, and develop practical action plans for financial stability, employment, education, and personal growth.
• Deliver educational programming at community partner locations, schools, correctional facilities, shelters, workforce agencies, Goodwill locations, and other community organizations throughout the Goodwill Keystone Area.
• Travel four days per week throughout the assigned service territory to conduct workshops, coaching sessions, outreach events, and partner meetings.
• Build and maintain collaborative relationships with community partners to expand educational opportunities and strengthen community impact.
• Adapt instructional methods and curriculum to meet the needs of participants with diverse backgrounds, learning styles, and experience levels.
• Assist in developing, updating, and enhancing curriculum, educational materials, and participant resources based on community needs and emerging best practices.
• Utilize technology to facilitate presentations, virtual instruction, participant engagement, documentation, reporting, and communication.
• Utilize technology to facilitate presentations, virtual instruction, participant engagement, documentation, reporting, and communication.
• Monitor participant progress Data Tracks case management software to maintain accurate documentation, and assist with collecting program outcomes and performance metrics.
• Represent Goodwill Keystone Area at community events, resource fairs, partner meetings, and outreach opportunities.
• Stay informed of trends and best practices in financial education, workforce development, digital literacy, technology, adult learning, and community education.
• Promote a safe, welcoming, and inclusive learning environment.
• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Director of Wisdom Opportunity Wealth (WoW)

Education and Experience

• Bachelor's Degree in Education, Business, Finance, Human Services, Workforce Development, Communications or relevant field; or Associates Degree in Education, Business, Finance, Human Services, Workforce Development, Communications with two (2) years' experience in the relevant field; or High School diploma or GED equivalent and four (4) years' relevant experience which enables the individual to meet the standards and expectations of the position.
• Experience teaching, facilitating, coaching, or training adult learners preferred.
• Experience working with diverse populations and community-based programming preferred.
• Experience in financial education, workforce development, employment services, adult education, or related fields preferred.

Skills/Abilities/Qualifications

• Excellent presentation, facilitation, and public speaking skills.
• Strong coaching, mentoring, and relationship-building abilities.
• Ability to communicate complex topics in a practical, engaging, and easy-to-understand manner.
• Strong organizational, time management, and problem-solving skills.
• Proficiency with Microsoft Office, virtual meeting platforms, educational technology, and AI productivity tools.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Comfortable working with individuals from diverse backgrounds and varying skill levels.
• Willingness to work evenings and weekends as needed.
• Must possess a valid driver's license and satisfactorily complete a motor vehicle check on an annual basis.
• Ability to travel within Goodwill Keystone Area territory.
• Must complete and successfully pass Criminal Record Check, Child Abuse Clearance and FBI Clearance.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.