Job Details

Description

Job Summary:

The Administrative Assistant for the Legal Support Department performs day-to-day administrative, clerical, and operational tasks for the department director and managers; responds to daily communications; prepares departmental correspondence; and provides support in accordance with National Board for Certified Counselors, Inc. (NBCC) and Center for Credentialing & Education, Inc. (CCE) policies, procedures, and processes.

Essential Duties & Responsibilities:

• Provides day-to-day administrative support to departmental staff through a variety of tasks related to organization and communications.
• Provides administrative support to the Exam Appeals Manager regarding the processing and review of examination appeals through a variety of tasks.
• Communicates with examinees in accordance with established departmental procedures regarding the status of appeals and other written requests.
• Communicates with the testing vendor to obtain examination administration and special accommodation records related to the appeal allegations submitted.
• Performs research regarding examination challenges and appeals, as needed, including the review of organizational database records, based on appeals submitted through the organizational online appeals submission form.
• Communicates with other internal organizational departments to obtain records and information.
• Updates and maintains the examination appeals master docket with accurate and complete information based on research performed, as instructed by the Exam Appeals Manager.
• Assists in the preparation of appeal decision drafts.
• Other examination appeals-related duties as necessary.

Required Skills/Abilities:

• Attention to Detail- Ability to pay close attention to detail for accuracy and thoroughness in completing work.
• Communication - Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language.
• Collaboration and Teamwork - Ability to work cooperatively with other individuals and make valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs.
• Customer Focus-Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.
• Prioritization - Ability to prioritize, organize, and accomplish work in a timely manner. Ability to proactively manage and prioritize projects and activities with firm deadlines. Ability to work effectively in a team setting and independently on concurrent processes and projects to meet established goals, deadlines, and quality standards.

Required Education/Experience:

• Associate degree (minimum required)
• Proficient with Microsoft Word, Outlook, Teams and Excel
• Excellent verbal and written communication skills required.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work in a high-volume work environment
• Ability to work remotely in a distraction free environment.

Preferred Education/Experience

• Bachelors degree
• At least 2 years of professional experience
• Work in a high-volume work environment

Equipment/Programs Used:

• Microsoft Office 365

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually low.
• Communicate with others verbally, including ability to talk or hear, and understand and distinguish speech and/or other sounds.
• Interact with coworkers on digital platforms.

Work Location:

• Fully remote.

All positions, regardless of current work location noted on this job description, may change work location requirements from time to time based on business demand.