Job Details

Store Manager - The Golf Mart

Santa Rosa, CA 95407

Overview

Position Type Full Time Category Store Management

Description

What We Offer:

• The Store Manager position gives you the opportunity to run your own golf store and lead your own team.
• Our Store Managers receive base pay + quarterly bonuses.
• We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees.
• There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training.
• The Golf Mart is part of the Worldwide Golf family. Worldwide Golf has over 95 stores in 25+ states. We've been in business over 50 years and we are growing!
• Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.

Job Description:

The Store Manager at The Golf Mart is responsible for building and maintaining a store culture that is consistent with Worldwide Golf's values, including the "Sure No Problem" philosophy. The Store Manager executes the day-to-day plans and strategies to run the store, drive sales & profitably, and exceed financial goals. The Store Manager also has shared ownership for creating a positive golf store experience from a management, customer and employee perspective to the Worldwide Golf standard. Responsibilities Include:

• Become a Golf Mart brand ambassador in the local community, making key external relationships and partnerships
• Control shrink and expenses while ensuring the sales floor is adequately stocked & signed, and merchandise is displayed to brand presentation.
• Ensure execution of all visual merchandising programs, modules, and direction as dictated by Store Operations Department by assisting and implementing floor moves, merchandising and display maintenance.
• Actively recruit for all team positions within the store and create strategies to improve employee engagement and retention.
• Help employees grow their career and skill set by identifying additional opportunities for growth.
• Appropriately respond to any negative customer experience by de-escalating the situation and making things right for the customer. Use customer feedback to recognize/coach employees.
• Evaluate employee performance and identify opportunities and solutions for improvement.
• Ensure compliance with all policies and procedures through regular store management, meetings, store walk-throughs and audits, etc.
• Partner with Regional Manager and Human Resources on all issues involving "on-notice" situations.
• Create and operate employee schedules.
• Monitor company communication tools daily and adjust schedule to execute workload as needed.
• Educate employees on company expectations and monitor employee adherence. In partnership with the Regional Manager, address violations to policy in a fair, timely, and consistent manner.
• Maintain strong knowledge of all golf products and ensure that employees can educate customers on all golf products and offerings.
• Recognize and suggest ways to improve processes.

Requirements:

• Effectively manage, direct and lead store staff.
• Demonstrate knowledge of processing information and merchandise via computer and POS register system.
• Possess a working knowledge of word-processing, spreadsheet, inventory, Internet and order processing systems.
• Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively and present that information with excellent written and verbal communication skills
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
• Freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 35 pounds at any given time.
• Operate and use all equipment necessary to run the store; ability to travel occasionally (i.e., corporate or regional company meetings).
• Work varied hours/days as business dictates.

Qualifications Desired:

• 5+ years of experience working in retail management or in the golf industry is required
• General golf knowledge/background is required
• High school diploma or GED is required (college degree a plus, but not required)

This is a full-time position. If you are looking for part-time positions or other job opportunities, please check out our careers page.

The Golf Mart is part of the Worldwide Golf family, which includes well-renowned golf retail and e-commerce brands.

The pay range for this position is $65,000 - $75,000 per year, including quarterly bonuses based on store sales. Individual starting pay within this range may depend on geography, experience, expertise, and education/training.

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