Job Details

Associate, Clinical Operations (Data and Systems)

The Associate, Clinical Operations (Data and Systems) will support the operational infrastructure behind a growing telehealth clinical practice. This role combines healthcare operations, data management, and systems improvement to ensure smooth patient and clinician experiences. You will help manage patient transitions, monitor clinical dashboards, maintain operational tools, and improve workflows through data-driven insights. The position offers an opportunity to work at the intersection of clinical operations, analytics, and technology in a fast-paced healthcare environment. You will collaborate with cross-functional teams to maintain accurate information, solve operational challenges, and build scalable processes. This role is ideal for someone detail-oriented, adaptable, and passionate about improving healthcare delivery through better systems and operations.

Accountabilities

The Associate, Clinical Operations (Data and Systems) will support day-to-day clinical operations while improving data accuracy, operational efficiency, and internal systems that enable high-quality patient care.

• Coordinate patient panel transitions and coverage activities during clinician changes, extended leave, or operational shifts.
• Manage patient reassignment processes, update internal records, and coordinate handoffs between clinical and operational teams.
• Monitor panel coverage, identify capacity risks, and proactively communicate operational concerns to relevant stakeholders.
• Support clinician scheduling activities by identifying inefficiencies and helping optimize calendars and workflows.
• Perform routine dashboard monitoring to verify data accuracy, identify inconsistencies, and escalate issues when needed.
• Maintain and improve operational trackers, reports, and Google Sheets-based tools through data cleanup, updates, and process improvements.
• Partner with data teams to develop stronger analytics capabilities and gradually take ownership of dashboards and reporting workflows.
• Provide operational support to clinicians by addressing routine questions and coordinating resolutions.
• Maintain documentation, standard operating procedures, and operational resources to ensure consistency across teams.
• Collaborate with data, engineering, clinical, and operations teams to troubleshoot system issues and support process improvements.
• Assist with special projects, pilots, and initiatives that improve the efficiency and scalability of clinical operations.

Requirements

• 1–3 years of experience in operations, healthcare operations, administrative analytics, or a similar role.
• Experience in a healthcare technology, telehealth, or high-growth startup environment is preferred.
• Strong Google Sheets skills, including formulas, pivot tables, data organization, and cleanup.
• Ability to interpret and navigate business intelligence tools such as Lightdash, Looker, Tableau, or similar platforms.
• Interest in developing data analytics skills and learning how to build dashboards and operational reports.
• SQL knowledge is a plus but not required.
• Exceptional attention to detail with strong accuracy in managing operational data and documentation.
• Ability to manage multiple priorities, recurring tasks, and changing requirements in a fast-paced environment.
• Strong written and verbal communication skills with the ability to collaborate effectively across teams.
• Problem-solving mindset with the ability to identify issues, investigate root causes, and recommend improvements.
• Comfortable balancing administrative responsibilities with opportunities to improve systems and workflows.
• Adaptable, proactive, and motivated by improving healthcare experiences for patients and providers.

Benefits

• Competitive annual compensation range of $60,000 – $65,000 USD.
• Comprehensive medical, vision, and health insurance plans, with many options fully covered for employees.
• Flexible Paid Time Off policy starting at 20 days annually, increasing with tenure.
• 10 company holidays each year.
• Remote work flexibility and work-from-home stipend.
• 401(k) contribution platform.
• Additional benefits including life insurance, short-term and long-term disability coverage, financial wellness resources, and virtual primary care.
• Opportunity to contribute to meaningful healthcare innovation within a growing technology-driven organization.
• Collaborative and mission-focused environment with opportunities for professional growth and development.