Job Details

Host / Hostess

The Host / Hostess serves as the first and last point of contact for guests dining at Vinarosa Resort's restaurants and lounges, setting the tone for a welcoming, organized, and polished guest experience. This role is responsible for managing reservations, coordinating table seating, and supporting smooth service flow while maintaining a calm, professional presence in a fast-paced environment. Hosts are expected to balance guest hospitality with operational awareness, ensuring accurate wait times, proper table utilization, and clear communication with service and leadership teams. Working collaboratively across departments, this position supports service pacing, cleanliness, and adherence to brand standards. Attention to detail, professionalism, and a guest-first mindset are essential to success. The Host / Hostess plays a critical role in guest satisfaction, first impressions, and overall dining experience quality.

Key Responsibilities

• Greet guests promptly and warmly upon arrival, providing a professional and welcoming first impression
• Manage reservations and walk-in traffic using designated reservation and seating systems
• Coordinate table assignments to support proper service pacing and balanced server sections
• Communicate accurate wait times and dining options to guests in a courteous manner
• Monitor dining room flow and collaborate with service staff to optimize table turns
• Maintain awareness of special requests, accessibility needs, and guest preferences
• Answer phones, respond to guest inquiries, and provide information about menus and amenities
• Support service recovery efforts by escalating guest concerns to leadership as appropriate
• Maintain cleanliness and organization of the host stand and entrance areas
• Assist with opening and closing duties including setup, breakdown, and side work
• Adhere to appearance, grooming, and professionalism standards at all times
• Follow safety, sanitation, and workplace conduct guidelines consistently

Leadership & Cultural Expectations

• Demonstrate a guest-first mindset and calm professionalism in all interactions
• Represent Ensemble Hospitality's values through integrity, courtesy, and respect
• Communicate clearly and respectfully with guests, teammates, and leadership
• Support teamwork by collaborating closely with service, culinary, and support staff
• Maintain composure and accuracy during high-volume or peak dining periods
• Take ownership of guest experience quality and first impressions
• Accept coaching and feedback constructively to support continuous improvement

Required Skills & Qualifications

• Previous hotel, resort, or upscale restaurant hosting experience preferred
• Strong interpersonal, communication, and organizational skills
• Ability to multitask and remain composed in a fast-paced environment
• Familiarity with reservation and seating systems preferred

Physical & Scheduling Requirements

Ability to stand for extended periods and work flexible schedules including evenings, weekends, and holidays.

Work Environment Statement

This position operates in a luxury hotel dining environment requiring professionalism, attention to detail, and frequent guest interaction.

Equal Opportunity Employer Statement

Vinarosa Resort is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace.