Job Details

Join our dynamic and energetic team as a Host! We are looking for individuals who are passionate about the restaurant industry and thrive in a fast-paced environment. As a Host, you will be at the forefront of creating a memorable dining experience for our guests. Working onsite, you will be surrounded by a fun and high-performing team that is dedicated to excellence in every aspect of our restaurant operations.

We believe in empowering our employees, allowing you to showcase your skills and passion for hospitality and service. As a Host, you will have the chance to interact with diverse clientele and build lasting relationships. If you are passionate about providing excellent hospitality and service, thrive in a fast-paced environment, and enjoy engaging with people, this is the perfect opportunity for you.

Apply now and be a part of our amazing team!

A LITTLE ABOUT US
Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.

WHAT WOULD YOU DO AS A HOST

As a Host at our restaurant, your main responsibilities will include courteously greeting and escorting guests to their tables, managing reservations, and ensuring that our guests feel welcomed and valued. Throughout the dining experience, you will be attentive to guests' needs, ensuring their satisfaction. Finally, as guests depart, you will bid them farewell, leaving a positive lasting impression. Additionally, you will play a role in preparing the restaurant for service by ensuring the cleanliness and organization of the dining area.

This position offers the opportunity to contribute to a fun and energetic atmosphere while providing exceptional customer service. Join our team and be part of creating memorable dining experiences for our valued guests.

ARE YOU THE HOST WE'RE LOOKING FOR?

To be successful as a Host at our restaurant, you will need to possess a range of skills and competencies. These include:

1. Guest Focus: Your primary focus will be on attending to guest needs, remaining calm and courteous even in challenging situations. Building positive relationships with guests both in person and over the phone is essential.
2. Problem-Solving: You will need to exercise good judgment and think quickly to make concise decisions in high-pressure situations.
3. Organization and Attention to Detail: Prioritizing tasks, staying organized, and paying attention to details are crucial for maintaining a smooth and efficient dining experience.
4. Communication Skills: Clear and pleasant communication, both in-person and over the phone is important. You should be able to provide legible written communication and give concise directions to guests and co-workers.
5. Teamwork: Being a team player is essential in this role. You should be willing to lend a helping hand to any teammate whenever needed. Minimum qualifications for this role include a high school diploma or equivalent and six months of experience in a similar customer-facing position.

The Madrona is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.

Palisades Hospitality offers the following benefits for eligible part time employees:

Health: Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!

Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 18

Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.