Job Details

Count Team Attendant

The Count team Attendant is responsible for the timely and accurate completion and documentation of the drop and count of various funds throughout the casino, including slots, table games, poker, ATMs, ticket redemption machines, and cash recycler machines. Count Team Attendant is responsible for preparing reports and other documents related to drop and count. All duties are to be performed within the guidelines of the company and department policies and procedures, Minimum Internal Control Standards, and Graton's System of Internal Controls.

Essential Functions:

• Redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Ensure adherence to all confidentiality requirements regarding all information, verbal or documented, to which have been provided directly or indirectly.
• Ensure integrity in all aspects of the process and perform assignments in a pleasant, friendly and professional manner at all times.
• Perform drop (removal) of funds from gaming devices, complete buys, cart loading, cart escorts, receive, dispense, secure, count, record, store, transport funds and perform all other functions necessary for the efficient administration of business.
• Perform accurate and timely count of large sums of currency, coins, chips, vouchers, coupons and other monetary units used in day-to-day business. Record count(s) by game/table/kiosk and by denomination; ensuring not to comingle (or mix) funds together for different games/tables/kiosks.
• Efficiently operate all equipment, hardware and software used in the course of completing job functions; including, but not limited to money counting machines, kiosk/ATM machines, cash dispensers, carts and cart mule.
• Perform verification, reconciliation and balancing functions of funds. Prepare accurate paperwork as required; log all cash, chip and other revenue instruments on appropriate log(s), transfer sheets and other documents. Investigate and verify any discrepancies or cash variances and report results to upper management.
• Generate, post, print and distribute reports from various gaming applications. Review and verify all reports, documentation and other supporting information for completeness and accuracy.
• Consistently safeguard and secure all carts, currency, coin, chips, and vouchers.
• Ensure supplies are stocked, prepare carts for drops, and maintain clean and safe work areas, including daily cleaning and maintenance of currency counting machines, cash recyclers, kiosks and other equipment.
• Perform as a team player in a team-oriented environment to ensure accurate and timely completion of all drops, counts, and other tasks as assigned.
• Communicate professionally with members of the Count Team, various other departments as well as with guests.
• Adhere to all regulatory, personnel, company and department policies and procedures. Report any unusual or suspicious activity directly to the Controller or Director.
• Available to work at times extending beyond regularly scheduled hours.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Required Qualifications:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Must be 21 years of age or older.
• Must obtain and maintain all necessary licensing.
• Must be able to interact with others and maintain a positive and professional demeanor under frequently fast paced work conditions.
• Must be able to meet all assigned deadlines.
• Must have good analytical, organizational and time management skills.
• Must be attentive to detail and have the ability to perform basic data entry.
• Must be proficient with Windows OS and competent in Microsoft applications including Excel and Outlook.
• Must be able to perform basic math calculations without the use of a calculator.
• Must be flexible with daily responsibilities and work schedule; able to work holidays, weekends and a 10-hour shift.
• Willing to learn all areas of Drop and Count.

Preferred Qualifications:

• High School Diploma or GED equivalent preferred, but not necessary.

Physical Requirements:

• Standing: Regularly, up to entire shift.
• Walking: Regularly, up to entire shift.
• Sitting: Rarely, during breaks.
• Bending: Regularly, up to entire shift.
• Twisting: Regularly, up to entire shift.
• Kneeling: Regularly, up to entire shift.
• Squatting: Regularly, up to entire shift.
• Lift/Carry/Push/Pull: Regularly, able to lift/carry/push/pull up to 50 pounds with or without assistance. Pushing and pulling as needed with carts.
• Reaching above the shoulders and other hand arm use: Regularly, up to entire shift.

Work Conditions:

• Work is typically in an area which may be unusually hot, cold, noisy, and may contain second-hand smoke.
• Work may be performed in small areas with a 3 ft. wide access. These tasks include the maintenance and care of assigned area.
• Work may entail trained chemical usage.
• Constant contact with fellow Team Members and Guests.