Job Details

Customer Service Representative (CSR)

Location: Rohnert Park, CA

Pay Rate: $22.50 per hour

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Position Summary

As a Customer Service Representative you serve as the primary point of contact for customers, providing exceptional service while processing orders, resolving issues, and supporting overall customer satisfaction. The ideal candidate is a strong communicator who enjoys helping customers and thrives in a fast-paced environment.

Key Responsibilities

Customer Service & Order Management

• Respond to customer inquiries via phone, email, and in-person interactions.

• Process customer orders accurately and efficiently.

• Handle returns and order adjustments as needed.

• 2 hours or less email response time

• Calls must be answered within 2 rings

Customer Relationship Support

• Build and maintain positive relationships with customers.

• Follow up on delivery issues, back orders, and order discrepancies.

• Ensure customer records are updated and accurate.

• Maintain a customer-focused approach to support retention and satisfaction.

Qualifications

• Minimum 1 year of customer service experience in an office setting handling orders

• Resume showing experience related to this position

• Proficiency with CRM Software

• Proficiency with Microsoft Office and customer management systems.

• Ability to multitask and prioritize responsibilities effectively.

• Ability to work independently and as part of a team.

Are you Interested?

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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.