Job Details

Communications Dispatcher II - Extra-Helpmedical insurance, dental insurance, life insurance, vision insurance, parental leave, vacation time, paid time off, paid holidays, sick time, retirement planThe Sheriff's Office is looking for experienced emergency law enforcement dispatchers to fill multiple Extra-Help positions!Starting salary up to $ 52.00 /hour*Become an Extra-Help Communications Dispatcher IIIn the Sonoma County Sheriff's Office, Communications Dispatcher IIs support both the public and law enforcement by receiving requests for information and providing pertinent data over the phone and radio. Responsibilities include:Receiving and dispatching emergency and non-emergency calls from the publicSetting priorities among competing incoming events and dispatching appropriatelyUtilizing a computer-aided dispatch systemIn our 24/7 environment, Dispatchers must have the flexibility to work all shifts, including days, holidays, weekends, swings, nights, and overtime as required.This journey-level position in the Dispatcher job series is for individuals who have completed a year of law enforcement emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired.Please note that skills and abilities testing will be conducted by the Sheriff's Office for applicants selected for an interview using CritiCall. This is not a P.O.S.T. test. A T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff's Office.Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie and the ability to help others during the times when they most need support. To learn more about this assignment and how we serve the community, please visit the Sonoma County Sheriff's Office website . The most successful Dispatchers will possess many of the following:Significant experience working with the public and people in distress, as well as the ability to direct distressed callers through emergenciesThe ability to work swiftly, in stressful situations, to manage multiple things happening at onceCapacity to remain calm, clear, and in controlExcellent communication and problem-solving skills, as well as empathy and compassionThe ability to read maps and provide clear directionsProficiency in basic computer programs, including Microsoft Office applications, Word, and ExcelThe ability to type quickly and accuratelyExtra-Help EmploymentExtra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage, accrual of vacation, participation in the County retirement program, or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage.*Salary is negotiable within the established range. This recruitment is being conducted to fill multiple Communications Dispatcher II intermittent, extra-help positions in the Sheriff's Office. This employment list may also be used to fill future extra-help positions as they occur during the active status of this list.Minimum QualificationsEducation and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I.Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.).Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute.License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. The position advertised on this announcement does not require possession of a valid California Driver's License.Knowledge, Skills, and Abilities: Working knowledge of streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff's Office and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment.Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays.Additional Information: Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, and understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place.The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.#J-18808-Ljbffr