Job Details

A Day in the Life

This position will support Internal Customer (located at USA) remotely from Costa Rica.

General (Essential)

• Minimum of 2 years of relevant experience related to Quality Management Systems (QMS) in regulated business (ISO13485:2016). In areas such as Change Control, CAPA, Good documentation practices, and audit support. • Experience in QMS related projects: QMS gap assessments, self audits, process improvements, enterprise procedural implementation. Project Management skills is a plus. • Knowledge about CAPA basics, "Continuous improvement (ISO13485:2016)", problem solving tools (like DMAIC) and Root cause analysis tools. • Fluent in English (C1-C2): written and spoken (supports USA Customer from Costa Rica). • Proficient about FDA Title 21 CFR Part 820 and ISO13485:2016 • Requires University Bachelor degree (engineering or equivalent). • Work independently with minimum supervision. • Experience supporting audit activities (internal or external). • Proficient in Microsoft Excel or PowerBI: data analysis, trending for Quality metrics. • US Visa: business (B1) or tourist (B2), probability to travel.

Soft Skills (Essential)

• Great customer service. • Emotional intelligence. • Continuous improvement and critical thinking. • Capacity to influence Team members. • Initiative and positive approach for collaborating with team and internal customers. • Proactive and innovative when solving problems and provide solutions. • Willing to teach and mentor others.

Responsibilities may include the following and other duties may be assigned.

• Provides oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards and guidelines.
• Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and internal regulations to assure compliance.
• Works directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet regulations.
• Leads audit and inspection preparation, resolution of audit and inspection findings and liaises with auditing groups and inspectors through all stages of the audits.
• Prepares reports and/or necessary documentation (ex Corrective and Preventative Actions) and provides to applicable stakeholders, both internal and external.
• Co-ordinates legal requests in support of government investigations or litigations.
• Ensures the quality assurance programs and policies are maintained and modified regularly.
• Facilitates uniform standards worldwide and enables best practice sharing, thereby fostering the achievement of company's mission globally.

Specialist Career Stream: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

Differentiating Factors

Autonomy: Established and productive individual contributor. Works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments. Contributes to the completion of project milestones. May have some involvement in cross functional assignments.

Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex. Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence: Communicates primarily and frequently with internal contacts. External interactions are less complex or problem solving in nature. Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.

Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.

Required Knowledge and Experience: Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).