Job Details

Clinical Operations Director

About MarinHealth: Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Job Description Summary: The Clinical Operations Director leads clinical oversight, process implementations, and monitoring of all clinical processes at the MHMN clinic locations. Collaborates to maintain compliance with standards and regulations about clinical processes and governing affiliates. This role acts as a liaison between clinic leaders, providers, senior management, and UCSF leaders. To ensure the delivery of clinically regulated, high-quality, safe, and efficient patient care, the Clinical Operations Director is responsible for developing and implementing process improvement initiatives, training, and leadership development efforts for all clinical staff. This role is responsible for the management of clinical trainers, clinical float pool, and employee health programs. This position requires the ability to lead change while maintaining best practices. Areas of responsibility include clinical regulations, EMR, clinical best practices, protocol creation and implementation, clinical budgets, clinical staffing, training, projects, affiliate liaison, and leadership development.

Essential Functions and Responsibilities:

• Clinical expertise and understanding of clinical processes to effectively evaluate quality of care and process improvement needs.
• Identifies, develops and implements clinical process improvement initiatives based on each individual clinic's needs while balancing the overall goals of the organization and regulatory compliance.
• Monitors and analyzes clinical protocols for efficiency and accuracy company-wide.
• Creates, develops, implements and monitors initiatives in order to maximize clinical offerings and best in class clinical staff; including professional development decisions.
• Acts as a liaison between clinical staff and senior management.
• Identifies, develops and implements specific training and leadership development efforts for the clinic leaders, providers, and clinical teams.
• Partners with Operations Managers and COO to prepare and present monthly financials, staffing analysis, and other reports.
• Improves clinical safety and quality needs for the clinics. Is highly involved in the clinic quality committees.
• Ensures compliance with regulations, clinical workflows, and clinical employees working to their licenses.
• Manages clinical trainers, and oversight of float pool.
• Manage employee health program through onboarding and annual compliance requirements.
• Possesses excellent communication skills (verbal and written).
• Acts as clinical expert in response to patient survey requirements.
• Leads projects as needed within MHMN as well as with affiliates.
• Demonstrates meticulous attention to detail.
• Provides solutions to complex business issues.
• Ability to drive to/from various clinic locations (requires a California Driver's License and automobile insurance in good standing).
• Adherence to MHMN's Behavior Standards of Excellence (see full description), including, but not limited to: a. Exceptional customer service; respectful communication with patients, physicians, and coworkers; professionalism in all work-related interactions; effective teamwork; safe work environment; positive attitude.
• Perform all other duties as required or assigned.

Qualifications:

• A Bachelor's degree in business or a healthcare-related field is required. Clinical Master's degree preferred.
• 8-10 years' experience in a multi-clinic healthcare environment.
• 5+ years' experience in a clinical regulation role.
• Previous experience in a medical office: medical assisting, management of staff, operational management, or project management;
• Knowledge/experience with EMR and/or practice management systems (use of Epic a plus)

Accommodation: Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources.

C.A.R.E.S. Standards: MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication, Accountability, Respect, Excellence, Safetywhich foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations: To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation: The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment: All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.