Job Details

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Healdsburg, we know our success is all because of you.Responsibilities Support the In‑Room Dining department by answering incoming calls and taking guests' orders via phone or digital platforms and special requests.Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions.Accurately enter guest orders into the POS system, ensuring all special requests and modifications are correctly recorded.Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests.Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue.Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions.Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set‑up, as well as data entry and filing, and checking orders as they go out.Assist with keeping the office clean and organized.Close out cash banks and pay out servers as needed.Deliver on guests' expectations and create WOW moments.Perform additional duties as assigned that may be outside the scope of duties, based on business needs.Qualifications Enjoy order taking and assisting others.Passion for the food and beverage industry.Personable and engaging.Open to learning, developing, and growing both personally and helping others do the same.Trustworthy and have integrity.Must Haves Ability to work a flexible schedule including weekends and holidays.Ability to collaborate in a team environment.Basic communication skills.Food and beverage experience, a plus.Benefits Free meals.Free uniforms and cleaning.Ongoing community outreach events.Associates' events throughout the year.401(k) retirement plan with company matching.Hotel discounts.Healthcare benefits.Physical Requirements Ability to stand and exercise mobility for extended periods of time during your scheduled shift.Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift.Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi‑regular basis.Pay Scale $20.00 per hour. This is the base salary wage range for this position, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.EEO and Diversity Statement In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.#J-18808-Ljbffr