Job Details
Solutions Engineer
2026-05-21 Kastel Group Santa Rosa,CAAbout the Company
A venture-backed healthcare infrastructure startup is rebuilding legacy health plan administration software from the ground up using modern AI and API-first architecture. The company is focused on bringing greater transparency, efficiency, and automation to one of the most operationally complex areas of healthcare.
Backed by experienced healthcare operators and early customer traction, the team is looking for a Solutions Engineer who thrives at the intersection of engineering, product, and customer success. This is an opportunity to join an early-stage company with real production customers, meaningful ownership, and direct influence on product direction and customer outcomes.
About the Role
This is an opportunity to join an early-stage company with real production customers, meaningful ownership, and direct influence on product direction and customer outcomes.
Responsibilities
- Customer-Facing Technical Support
- Partner directly with customers to troubleshoot technical issues and answer implementation questions
- Debug and resolve frontend and backend product issues
- Support customer onboarding, platform configuration, and ongoing technical enablement
- Participate in customer calls, Slack channels, and technical discussions as a trusted technical advisor
- Product & Engineering Collaboration
- Translate customer feedback into actionable product and engineering priorities
- Work cross-functionally with engineering teams to improve platform reliability and usability
- Build lightweight internal tools, scripts, and integrations to support customer success initiatives
- Integrations & Implementation
- Support API integrations and data exchange troubleshooting
- Assist with data migrations and implementation workflows
- Help customers operationalize the platform within their existing environments
Qualifications
- 3+ years in a technical customer-facing role such as:
- Solutions Engineer
- Sales Engineer
- Technical Support Engineer
- QA Engineer
- Implementation Engineer
- Strong full-stack troubleshooting and debugging capabilities
- Hands-on coding experience with Python and TypeScript (or comparable modern languages/frameworks)
- Experience supporting customers in startup or high-growth technology environments
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders
- Prior experience in healthtech, fintech, payments, or workflow automation environments is highly preferred
- Comfortable working in a fast-paced, highly collaborative startup environment
Required Skills
- Customer-first mindset
- Strong ownership mentality
- High responsiveness and communication clarity
- Startup grit with demonstrated commitment in prior roles
- History of shipping quickly and operating in ambiguous environments
Preferred Skills
- Prior experience in healthtech, fintech, payments, or workflow automation environments is highly preferred
Pay range and compensation package
Base Salary: $120,000 – $160,000
Competitive equity package
Hybrid schedule: 4 days/week onsite in San Francisco
Limited visa sponsorship available for select transfer or straightforward visa situations
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.