Job Details

Job Description

There's no pledge more important than the one we make to look after our environment, and we're committed to helping you do exactly that. Join us as we strive to ensure a sustainable future for our communities and the world we live in.

Portfolio Relationship Manager

We're seeking a Portfolio Relationship Manager who can elevate strategic growth and deepen GHD's influence across a defined portfolio of priority clients. This role leads the charge in building trusted, long‑term partnerships by anticipating client needs and connecting them with the full breadth of GHD's technical and advisory capabilities. With a focus on proactive engagement and exceptional delivery, this leader ensures clients experience sustained value and a seamless path to achieving their goals.

As Portfolio Relationship Manager you will lead strategic planning for a defined client portfolio, identifying growth opportunities and aligning them with GHD's service offerings. You'll translate client needs into actionable strategies by coordinating with technical teams, market leaders, and project managers.

Responsibilities

• Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision‑makers and influencers within the customer organization and to enable effective two‑way flow of information and resolution of issues.
• Customer Relationship Management (CRM) Data: Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
• Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels.
• Customer Needs Clarification: Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium‑to‑long‑term customer needs, and develop and agree to a specification of customer requirements.
• Sales Opportunities Creation: Develop a personal network of senior managers within the business sector and represent the organization at business sector events. Obtain market intelligence, promote the organization, and enhance its reputation.
• Sell Customer Propositions: Lead a cross‑functional internal team (e.g., technical, commercial, and legal) to configure a complex tailored or bespoke product‑and‑services solution and associated contractual terms that meet the customer's mid‑to‑long‑term needs. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow.

Education

• Bachelor's and/or Master's degree in Environmental Science, Environmental Engineering, or a related technical field

Qualifications

• 10-20 years of relative project experience including the coordination and management of projects in the environmental market
• Progressive experience in client relationship development/management and business development with strong client relationships
• Strong written and verbal communication skills with demonstrated ability to conduct effective client presentations and written report preparation
• Ability to present technical information, both written and orally, in a concise and professional manner; must have strong technical writing skills

Work Location & Hybrid Model

Candidates can be based in most GHD office locations in the Western part of the US. Our workplace thrives on a hybrid model, combining in‑office collaboration and flexibility – join us in the office three days a week.

Salary Range

$150,000 – $247,000 based on experience and location.

Benefits

• 401K – Employees are eligible to participate on the first day of the month following 3 months of service
• Paid time off – Our PTO benefit is designed to provide eligible employees with a period of rest and relaxation, sick, and personal time throughout the year. PTO starts at 16 days per year and increases with years of service
• Holiday Pay – Holiday pay is provided for eligible employees. GHD observes 9 holidays per year. Holiday pay will be based on the regular set schedule for the employee
• Wellness Benefit – Regular full‑term employees are eligible to participate in the wellness reimbursement program. GHD will reimburse 50% of the cost of the following to a maximum of $250.00 annually: Health club membership fees, Home exercise equipment purchases, Bicycles, Race/run & marathon entrance fees, Smoking cessation programs, Weight loss programs (e.g., Weight Watchers, Jenny Craig), Fitbits and Fitness Tracking devices

EEO Statement

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.