Job Details

Software Recruitment Solutions is partnered with a YC-backed startup that's achieved what most companies aspire to - profitable, rapidly growing product within a huge market space with very limited competition.

They're looking for a Customer Solutions Engineer to own the full customer journey: pre-sales demos, onboarding, implementation and long-term success. New customers are being onboarded on a weekly basis and they require a Customer Solutions Engineer to help unlock the next growth phase for the organization.

Required experience:

• Experience in a customer-facing role such as - Customer Engineer, Consulting, Customer Success, Implementation Management, Solutions Consulting or Technical Account Management
• End-to-end ownership of B2B product implementations
• Strong project management; comfortable running multiple concurrent projects
• Ability to hold technical conversations with customers

What you'll be working on:

• Running product demos and technical discovery calls alongside the sales team
• Owning customer onboarding end-to-end, from sales handoff to full go-live
• Managing a high volume of concurrent implementations, each with distinct timelines
• Building scalable onboarding processes to reduce manual effort
• Surfacing customer feedback to product and engineering to shape the roadmap

This is a high impact role, reporting directly to the Co-Founder and CEO. Base salary $110k-$165k + equity + benefits, onsite in downtown San Francisco.

If this sounds like the type of challenge you're after, we'd love to hear from you.

Customer Solutions Engineer | Implementation Manager | Solutions Consultant | Technical Account Manager | B2B SaaS | ERP Integrations | Project Management