Job Details

A company is looking for a Team Lead (TL) - Part-Time.Key ResponsibilitiesMonitor real-time production and service levels, escalating risks as neededProvide day-to-day supervision and coaching for Patient Access RepresentativesHandle escalations from patients or clients and document outcomesRequired QualificationsAssociate's degree in Business Administration, Healthcare Administration, or related fieldPrior call center or customer service experience required; healthcare experience preferredPrevious Team Lead, Supervisor, or equivalent leadership experience preferred2 years of remote work experience2 years of supervisory or equivalent experience in a call center environment