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Revenue Cycle Medical Billing - Call Center - Patient Advocate

Location: Remote or On-Site

Hourly Compensation: $17.50

(this position is bonus eligible)

Schedule: Full-Time

The Call Center - Patient Advocate is responsible for providing empathetic and professional customer service in an active call center environment.

Essential Functions/Duties

• Take inbound calls assisting customers with billing inquiries.
• Make outbound calls to validate active insurance coverage.
• Collect outstanding balances.
• Assist customers with Compassionate Care applications.
• Document billing activity accurately.

Qualifications

Required Experience

• A minimum of one (1) year of customer service experience
• A minimum of one (1) year working in a call center environment
• Ability to work independently or as an active member of a team
• Must possess empathic and professional written and verbal communication skills
• Knowledge and experience of computers and related technology, at an intermediate level

Preferred Experience

• Healthcare/Revenue Cycle billing experience
• Sales/Collections experience

Preferred Education

• High school diploma
• GED
• Or significant, relevant work experience

Skills:

• Ability to calculate numbers, correct entries, and post to records
• Ability to gather data, compile information, and prepare reports
• Ability to use independent judgment and to manage and impart confidential information
• Ability to prepare routine administrative work
• Records maintenance skills.
• Knowledge of health care billing compliance regulations (basic)
• Knowledge and understanding of payor Explanation of Benefits (basic)
• Excellent internal and external customer service skills

Why Choose Air Evac Lifeteam? As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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