Job Details

Client Services - Director (REMOTE)
Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands?

Primary Purpose of the Role
To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.

Essential Responsibilities

Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.

Conducts pre‑renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.

Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.

Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.

Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.

Resolves all major customer service issues.

Supervisory Responsibilities

Provides support, guidance, leadership and motivation to promote maximum performance.

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Qualifications
Education & Licensing
Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.

Experience
Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

Taking Care of You

Flexible work schedule.

Referral incentive program.

Career development and promotional growth opportunities.

A diverse and comprehensive benefits offering including medical, dental, vision, 401(k) on day one.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

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