Job Details

Position Qualifications:

Bilingual: Fluent in English and Spanish (spoken and written) is requiredExperience: Minimum of 4 years front office administrative and customer service experience, preferably in an educational or nonprofit setting is requiredEducation: AA Degree or Higher Required, High School diploma or equivalentCustomer Service: Demonstrated ability to provide outstanding customer service and build positive relationships with community partners, stakeholders, families and staffTechnical Skills: Proficient with computers, including Microsoft Office Suite and basic office equipment is requiredCommunication: Excellent verbal and written communication skills in both languages is requiredOrganization: Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environmentTeamwork: Collaborative, flexible, and willing to support both administrative and programming needs

Job Description.

The Front Office Assistant role at North Bay Children's Center (NBCC) is a vital position that bridges both administrative operations and program support at our Headquarters in Novato. The ideal candidate will be bilingual (English/Spanish), possess at least 2 years of front office administrative and customer service experience, and demonstrate exceptional customer service and computer skills. This role ensures a welcoming, efficient, and supportive environment for families, staff, and visitors.

Position Requirements:

Front Desk Operations:

Greet and assist families, children, staff, and visitors, ensuring a positive and professional first impression at all times

Keep front office printed promotional and marketing materials current

Answer and direct phone calls, respond to emails, and manage general inquiries

Maintain daily visitor logs and ensure compliance with safety and security protocols

Monitors Main Entrance, buzzing visitors into the office

Administrative Support:

Provide administrative assistance, including scheduling, filing, data entry, and document preparation

Assist with maintaining records, reports, and confidential files in compliance with NBCC policies

Program Support:

Coordinate communication between families and program staff, translating as needed

Assist with organizing program materials, events, and meetings

Support the implementation of program activities by preparing materials and providing logistical support

Customer Service:

Deliver exceptional customer service to all stakeholders, addressing questions and concerns with empathy and professionalism

Foster a welcoming and inclusive environment for families and guests from diverse backgrounds

Technology & Office Management:

Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software platforms for daily tasks

Troubleshoot basic office equipment and technology issues

Order and maintain office & copier supplies and inventory

Work with Facilities team through Work Orders as needed

Collaborations and Communication