Job Details

About the job Customer Experience Specialist (Remote)

We are seeking a Customer Experience Specialist to support clients with personalized travel planning and service coordination. This role is ideal for individuals who are customer-focused, detail-oriented, and passionate about helping others create memorable experiences.

This position emphasizes relationship-building, service excellence, and client support throughout the travel planning process.

Key Responsibilities

• Consult with client to understand their travel preferences, budgets and needs
• Provide exceptional customer service before, during, and after travel bookings
• Research travel options including accommodations, transportation, and activities
• Present customized recommendations and service solutions
• Coordinate reservations and confirm booking details
• Maintain accurate client records and follow up to ensure satisfaction
• Resolve customer questions or concerns in a timely and professional manner

• Strong communication and interpersonal skills
• Customer service experience preferred (retail, hospitality, call center, or service industries welcome)
• Detail-oriented with strong organizational skills
• Comfortable using online systems and booking platforms
• Self-motivated with the ability to manage time independently
• High school diploma or equivalent required

• Sales or client-facing experience
• Experience in hospitality, events, or travel services
• Entrepreneurial mindset

• Flexible schedule options
• Remote work opportunities
• Training and professional development
• Access to travel industry resources and supplier partnerships
• Performance-based earning potential
• Supportive team environment