J. C. Penney - - Responsibilities: Direct customer service and sales activities in store; resolve customer issues and concerns; Maintain store merchandise standards through Put to Fixture, SET, and Visual process execution; Train, mentor and coach all associates on omnichannel processes and order handling; Drive profitability in specialty businesses (Fine Jewelry, Mattress, Window) through training and merchandising; Coach and develop associates; monitor performance and ensure adherence to standards