Job Details

GENERAL PURPOSE: As a Customer Service Associate, your main responsibility is to ensure an enjoyable shopping experience for our customers. You will greet customers warmly, maintain a clean and organized work area, and help with merchandise presentation while collaborating with your team.

ESSENTIAL FUNCTIONS:

• Prioritize safety in all aspects of your work, ensuring a secure shopping environment by maintaining clear exits and reporting unsafe conditions to management.
• Exhibit respect and professionalism towards customers and colleagues, always aiming to create a friendly atmosphere.
• Assist customers with their needs by providing thorough product assistance, answering questions, and ensuring timely service at the register.
• Demonstrate promptness in responding to customer inquiries, resolving issues with a helpful and courteous demeanor.
• Support our brand image through positive representation in all customer interactions.
• Perform cleaning duties such as vacuuming, dusting, and disinfecting high-touch areas to keep the store welcoming and hygienic.
• Adhere to the company's dress code and maintain a professional appearance at all times.
• Regularly organize the sales floor according to best practices to maintain a neat and attractive environment for our customers.
• Efficiently stock newly received merchandise on the sales floor according to company guidelines, ensuring product familiarity.
• Understand loss prevention measures and protect company assets by following identified security protocols.
• Follow all cash handling procedures accurately to ensure financial integrity.
• Work efficiently to maximize productivity and ensure effective execution of all tasks.

COMPETENCIES:

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Strong communication skills to interact effectively with customers, team members, and management.
• Ability to perform basic mathematical calculations common in retail settings.

PHYSICAL REQUIREMENTS:

• Capability to use store equipment such as registers and computers as needed.
• Ability to stand and walk for the majority of the shift.
• Regular bending, squatting, kneeling, climbing, carrying, reaching, and stooping required.
• Occasional lifting of items over 25 pounds may be necessary.
• Ability to use cleaning equipment, racks, ladders, and other tools as assigned.
• Specific positions, such as Stockroom shifts, may require lifting over 20 pounds frequently.

SUPERVISORY RESPONSIBILITIES: None.

DISCLAIMER: This job description is a general summary of the responsibilities of the position and may be adjusted at management's discretion. Ross is committed to providing equal employment opportunities, considering individuals based on their abilities and qualifications.

The base pay range for this role is $17.00 - $17.50. This range considers various factors such as experience, skills, qualifications, education, and location.