Job Details

A company is looking for a Call Center Quality Coordinator I.Key ResponsibilitiesPerform daily case and/or call audits and draft audit reportsIdentify business and technology issues affecting team efficiency and recommend improvementsCollaborate with management to enhance business procedures and ensure customer satisfactionRequired Qualifications, Training, and EducationHigh School diploma/GED required; Bachelor's degree in a related field preferredTwo years or more of audit experience preferredExperience with auditing applications and systems preferredIntermediate knowledge of accounting or professional services is a plusFamiliarity with IT project reviews and development best practices preferred