Job Details

Role introduction

As an Engagement Manager you can expect to...

• Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4-8 concurrent initiatives representing approximately $6M-$10M in revenue, with scope varying byService Line
• Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes
• Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation
• Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success
• Ensure the client experience aligns with commitments, delivery standards, and quality expectations
• Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets
• Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health
• Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit
• Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle
• Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization
• Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments
• Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem
• Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps
• Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (
• Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment
• Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders
• Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience
• Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth

You're great at...

• Building executive-level client relationships and serving as a trusted advisor
• Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes
• Driving alignment across matrixed teams and influencing without direct authority
• Managing engagement financials, forecasting, and margin performance
• Communicating clearly and confidently with executives, stakeholders, and delivery teams
• Identifying risks early and navigating complex issues with sound judgment and calm leadership
• Maintaining delivery discipline while ensuring strong client satisfaction and adoption
• Recognizing and shaping growth opportunities within existing client relationships
• Balancing strategic thinking with hands-on engagement leadership
• Driving accountability, transparency, and continuous improvement across teams
• Leading and collaborating with cross-functional and virtual teams
• Balancing strategic thinking with executional rigor
• Prioritizing effectively and communicating commitments clearly
• Learning new concepts, industries, and technologies quickly and thoroughly
• Promoting the mission and Shared Values of our company

Sound interesting? If so, you'll have...

• Bachelor's degree in Business, Information Systems, Engineering, or a related field
• 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment
• Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction
• Strong understanding of Microsoft technologies such as Dynamics 365, Azure, Power Platform, and the broader Microsoft ecosystem
• Demonstrated ability to build executive relationships and operate as a trusted client advisor
• Experience with delivery governance, project methodologies, and structured change management
• Strong commercial acumen, including forecasting, margin management, and revenue accountability
• Ability to identify and drive expansion opportunities within existing accounts
• Excellent communication, leadership, and stakeholder management skills
• Ability to operate effectively in complex, fast-paced, client-facing environments
• Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require

Physical Requirements:

• This is a sedentary position that primarily involves sitting/standing. You can expect to:
• Remain in a stationary position, often standing or sitting for prolonged periods
• Work on a computer and look at a computer screen for prolonged periods
• Move about to accomplish tasks or moving from one worksite to another
• Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing
• Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.)
• Assess the accuracy, neatness and thoroughness of the work assigned
• Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above

The Perks

We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you'll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

Check out the reasons why people love to work for us or browse more opportunities on our careers page!

HSO is an Equal Opportunity Employer.