Job Details

Job Purpose

• Join our dynamic team as a Cargo Operations Specialist, where you will play a vital role in managing and executing cargo operations. Your focus will be on meeting commercial objectives while ensuring operational efficiency, safety, and delivering exceptional customer service.
• Work collaboratively with various teams to ensure compliance with international regulations and effectively manage ground handling agreements.

Key Accountabilities

• Monitor service level agreements and ground contracts, partnering closely with customer service and compliance teams to ensure performance aligns with commercial goals.
• Create and implement operational policies and key performance indicators that meet industry standards, effectively communicating them across teams.
• Utilize market trends and customer feedback to timely identify new opportunities while addressing operational challenges.
• Develop innovative strategies aimed at reducing operational costs and enhancing processing times while minimizing damage incidents.
• Ensure strict compliance with all operational procedures and relevant regulations.
• Cultivate a workplace culture that promotes safety, security, and workplace health standards.

Skills Required for the Role

• Outstanding communication and interpersonal capabilities.
• A strong team player with the ability to adapt to evolving demands.
• Exceptional analytical and problem-solving skills.
• A genuine enthusiasm for continuous learning and professional development.
• Proven experience in international cargo operations.
• Essential knowledge of regulatory compliance requirements.

Key Interfaces

Internal Interfaces

• Report directly to the RCM, providing regular updates on operations and compliance status.
• Collaborate with the Head of International Operations to strategize on budgeting and staffing.
• Engage actively with Commercial and Sales teams to synchronize operational capabilities with their objectives and customer expectations.

External Interfaces

• Cooperate with International Regulatory Authorities to ensure adherence to cargo handling standards.
• Manage and nurture relationships with service providers and ground handling agents to sustain high service quality.

Educational Requirements

• Completion of a Bachelor's degree in management, operations, economics, or a related field.

Experience Requirement

• A minimum of 5-7 years of experience in operations and customer service, with at least 5 years in a supervisory role.
• Preferred: 10 years of supervisory experience within the operations and customer service arenas.