Job Details

Description

The Shift Supervisor, Shelters is responsible for providing operational support and oversight at a shelter location during an assigned shift that may include day, swing, or graveyard. The Shift Supervisor, Shelters is an elevated shelter staff position that has demonstrated responsibility and mastered competency working with individuals and/or families experiencing homelessness. The Shift Supervisor knows and understands Catholic Charities' policy, procedure, operational, and quality improvement processes. The Shift Supervisor ensures that all interactions with participants are housing focused. The position facilitates safe operations of on-site communal programming and other day-to-day shelter activities. This position responds to participant requests, explains and facilitates shelter expectations, and shares information and referrals as appropriate for obtaining housing. The Shift Supervisor participates in agency and countywide data tracking efforts including data entry into Homeless Management Information System (HMIS). Under the direction of a Site Supervisor, Shelters or Program Manager, the Shift Supervisor oversees special shelter projects and assigned work assignments. The Shift Supervisor supervises the work of Participant Advocates. This position may help register and screen incoming clients, complete required forms, and monitor communal health and safety. The Shift Supervisor, Shelters' knowledge and understanding of relevant resources is housing focused, trauma informed, and oriented toward individual/family resilience.

Essential Functions

Leadership and Supervision

1. Provide direct supervision, training, guidance, and support to the Participant Advocates of the emergency shelter.
2. Work with Site Supervisor and/or Program Manager of shelter operations to prepare monthly work schedule for shelter staff and solve for open shifts that will impact operations.
3. Support the Site Supervisor and/or Program Manager to ensure workers' compensation protocols are followed with employees.
4. Support the Site Supervisor and/or Program Manager with ensuring that staff members meet the agency's minimum requirements for job evaluation, problem solving, and employee discipline.
5. Provide coaching and accountability to a team of direct reports; hold regular coaching sessions - establishing goals and development pathways.
6. Support the Program Manager and/or Site supervisor to ensure all direct reports complete training requirements in accordance with agency best practice standards and funding agreements.
7. Ensure timesheets are completed accurately and submitted on time to payroll. Ensure timesheets match employee schedule and reflect actual hours worked.
8. Ensure that data entry into all systems is accurate and up to agency standard, coaching participant advocates when needed around appropriate documentation.

Leadership of Client and Community Engagement

1. Mediate conflicts to seek resolution, using emergency and crisis trauma-informed interventions to defuse volatile situations.
2. Assist employees in monitoring, de-escalating, and checking on participants when necessary.
3. Confidently hold accountability conversations with residents when necessary.
4. Lead in collaborating with external partners, support services, and community providers to promote the agency's broader strategy of actively engaging and transitioning participants out of shelter and into housing.
5. Monitor and document any significant participant changes in behavior. Address participant concerns and grievances appropriately.
6. Work closely with staff to address any challenges concerning participants.
7. Assist shelter participants in meeting all agency and program guidelines in alignment with Housing First and philosophy of care.

Operations and Safety Management

1. Ensure the facility is operated and maintained in a safe manner.
2. Lead by setting examples for employees on duty and taking initiative to ensure tasks and projects are being completed on time.
3. Coordinate with facility maintenance teams and/or partners as necessary.
4. Provide shift coverage and floor support when on duty.
5. May provide assistance and answer staff questions in off duty hours, within reason.
6. Support direct reports and ensure that all shift duties and responsibilities are being completed.

Supervision and Oversight of Documentation and Data Collection

1. Review documentation and touchpoints completed by self and direct reports for accuracy and timely completion including - log notes, expectation forms, incident reports, and other applicable touchpoints and documentation based on program need.

Perform Job Functions in line with CCDSR policies and procedures.

1. Perform job functions in line with CCDSR policies and procedures guiding the work of this position in particular and the program and department overall.
2. Assist with fostering excellent volunteer relationships, following all volunteer policies and Procedures.
3. Participate in Professional Development based on performance reviews and advancement of knowledge and skills in job related areas.
4. Support the Mission, Vision, and Values of CCDSR in the performance of all essential job functions and responsibilities.

Other Responsibilities

1. May assist in food preparation for client meals.
2. Work with Diocese of Santa Rosa and local parishes as appropriate and requested.
3. Perform other related duties as assigned.

Note: Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.

Agency Culture

It is essential that all employees of Catholic Charities aspire to the following:

• A commitment to the agency's mission, vision, and values.

• A commitment to excellence in everything we do.

• A commitment to performance and quality improvement.

• A commitment to outcomes and measured results.

• A commitment to innovation and to what is possible.

Education, Experience, and Skills Required

1. High School Diploma, one to two years' successful work as a Participant Advocate or verified successful equal work experience, one year of demonstrated competency organizing and supporting program operations with an ability to implement systems, required. Associate degree in a social service or related field or bachelor's degree preferred.
2. Demonstrated experience supporting or supervising other staff and volunteers.
3. Must become certified in CPR and First Aid within six months of transfer to this position or hiring date.
4. Food Handlers certification must be obtained within thirty days months of transfer to this position or hiring date.
5. Understanding of causes of homelessness, experience working within social services and familiarity with community resources. Knowledge of Housing First principles and methods preferred.
6. Have working knowledge of relevant community resources.
7. Computer literacy required including experience with Microsoft 365 Suite.
8. Strong written and verbal communication; organization, conflict resolution and problem-solving skills.
9. Excellent interpersonal skills, cooperative, friendly, proactive, and helpful attitude with clients and co-workers. Ability to work closely with clients and other employees to ensure a positive and constructive environment within the program or department and throughout the Agency.
10. Ability to work under pressure with a positive, solution-oriented approach.
11. Passion and enthusiasm for the mission of Catholic Charities and its clients.
12. Valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation. Must be willing and able to travel between agency sites.
13. Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa's policies prior to start of employment.
14. Bilingual (English/Spanish) preferred, but not required.

Job Analysis/Job Description Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is often required to stand, walk, travel, and stoop or bend. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit or stand for extended periods while using a computer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent incoming telephone calls, scanners, and copiers as well as a wide range of clients or at times clients in distress contribute to a noise level of average to above average.

Employee signature below constitutes employee's understanding of the essential duties, functions, and requirements of the position.

Employee Signature_______________________________________________ Date______________