Job Details

We seek a motivated, proactive, and enthusiastic team player to join our Install Coordination team. The ideal candidate will be detail-oriented, highly organized, and dedicated to providing exceptional service while managing daily scheduling operations efficiently.

About Ongaro and Sons

At Ongaro and Sons, we have served Marin and Sonoma counties with dedication since 1932. As a family-operated business, we pride ourselves on integrity, service, quality, and commitment. We aim to be a beacon of trust and excellence within our community, continually enhancing the lives of our customers and employees alike.

About the position

As the Install Coordinator, you will oversee the installation board to ensure jobs are properly prepared and scheduled. This role requires strong multitasking skills, effective communication, and the ability to coordinate multiple jobs and resources simultaneously. You will work closely with the Install Manager(s) and Installation team(s), addressing customer concerns related to installations and scheduling to ensure a smooth workflow and customer satisfaction.

Duties and Responsibilities

• Oversee day-to-day scheduling operations, ensuring jobs are efficiently scheduled and ready for installation.
• Create department install files, contact customers to resolve scheduling issues, and manage inspections.
• Coordinate communication between installers, managers, customers, and office staff to ensure smooth operations.
• Manage project and customer scheduling, and issue purchase orders to sales staff for equipment ordering.
• Oversee installation jobs, ensuring all paperwork and procedures are completed accurately.
• Handle permits, inspections, Title 24 requests, and rebate processing.
• Regularly update the Budget Board and manage the Installation Board to optimize field personnel schedules, maximizing productivity by compressing call times.
• Schedule all installations with the assistance of the Install Manager(s) to maintain maximum efficiency without compromising customer satisfaction.
• Ensure budget targets are met by efficiently scheduling and closing out jobs.
• Assist the Install Manager(s) with installation team training, attendance tracking, and scheduling.
• Perform other work-related duties as assigned.

Administrative Responsibilities

• Manage install scheduling and the customer database, ensuring all information is complete and up-to-date.
• Abide by and enforce production training and operating procedures.

Leadership Responsibilities

• Maintain a professional image at all times
• Uphold company core values and code of conduct
• Exhibit a courteous and positive demeanor with customers and team members
• Lead by example and foster a collaborative environment

Key Performance Indicators (KPIs)

• Schedule installations for maximum productivity, ideally within 24 hours of job acceptance
• Ensure all contracts are signed, and deposits are collected promptly
• Maintain accuracy of the Budget Board

Qualifications

• Minimum 2 years of install coordinating/dispatch experience
• Proficient computer skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong problem-solving skills
• Ability to multitask
• Spanish speaker is a plus

Compensation

• $25-$35 hourly, with added performance incentives

Benefits

• 100% paid medical, dental, and vision insurance for employee
• 100% paid disability insurance for employee
• 401k with matching plan up to 4% after one year of employment
• Life insurance up to $100,000 for employee
• 56 hours of FTO time, 0-2 years employed
• 40 Hours of Sick time annually after 90 days of employment
• Opportunity for growth within the company
• Company-provided training

For career opportunities or inquiries, please visit or reach out to us at ...@ongaroandsons.com. We look forward to hearing from you!

Ongaro and Sons is committed to developing a culture of diversity, equity, respect, and inclusion and striving to maintain a workforce that reflects the communities that we serve. Ongaro and Sons is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.