Job Details

TITLE: Events Staff - Guest Services

PAY STATUS: Non Exempt

DIVISION:

RESPONSIBILITY OF: Guest Services Manager

NO. OF POSITIONS: multiple

DATE: January 2026

POSITION LOCATION: Sonoma, CA

ABOUT THE ROLE:

The Events Staff - Guest Services is a seasonal, as needed per event position to assist guests during raceway events. They will be the primary point of contact for fans attending events at the raceway and able to assist customers in a positive and professional manner.

The ideal candidate will adopt a GLOBE mentality. GLOBE stands for Generously Lending Our Best Efforts. This is done by holding themselves and their teammates accountable for taking our best practices "the last mile" - optimizing them for maximum value to all of our stakeholders while sharing insights on how to improve our company. The ideal candidate will also be a productive and proactive self-starter who is passionate about his/her duties and willing to put forth the extra effort to achieve excellence.

RESPONSIBILITIES:

• Greeting guests as they enter the property
• Answering questions in a friendly and accurate manner
• Provide aid to fans with special needs
• Checking credentials and tickets and monitoring seating and hospitality areas
• Ensure all guests and personnel are following raceway policies and procedures
• Support other raceway event staff

MINIMUM REQUIREMENTS:

• Excellent customer service skills
• Ability to take on a multitude of roles to ensure guests have a positive experience
• Strong verbal communication
• Easy-going and able to work as part of a team
• Work in various environmental conditions, including loud noises and the heat
• Must have the ability to adjust to changing work locations and be placed as needed
• Some Guest Services may be asked to stand for extended periods of time and may be asked to walk up and downstairs

Schedule:

Sonoma Raceway holds events for 340 days per year. Whether big or small, many events need Guest Services support for clients renting the track.

All personnel will be contacted if there is a request for staffing and given the opportunity to sign up for a position. Individuals can choose to work as many or as few days as their interest or schedule allows with a cap of 29 hours per week.

PAY RATE: $17/ hr

The above description denotes some of the specific characteristics that are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Sonoma Raceway and Speedway Motorsports is an equal opportunity employer.