Job Details

Job Description

Position Title: Patient Care Technician

Department: Nursing

Reports To: Director(s) of Nursing

FLSA Status: Non-Exempt

Job Summary:

Patient care technicians (PCTs) are responsible for maintaining medical records, assisting with patient care needs, and performing clerical duties. PCT is responsible for collecting and reporting of information to the nurse and completion of all patient care related documentation. Ensures the comfort and safety of the patients.

Education, Training and Licenses Required:

• High School Diploma or G.E.D. certificate, or equivalent
• BLS certificate required
• Medical Assistant, EMT, CNA experience preferred

Experience/Skills:

• Six (6) months of healthcare experience preferred
• Good Verbal and written communication skills for regular contact with employees, patients and patient's families
• Positive interpersonal skills
• Basic math and computer skills
• Good organizational skills
• Knowledge of basic medical terminology/anatomy
• Ability to work with others in a flexible, cooperative manner.

Essential Functions:

• The PCT performs support functions for the unit, including basic clerical functions, order entry, supply ordering and maintenance of a tidy patient care and desk area.
• Ensures safety for patients at risk for self-harm, injury.
• Provides individualized attention, which encourages each patient's ability to maintain or attain the highest practical physical, mental and psychosocial well-being.
• Maintains the comfort, privacy, and dignity of patients in the delivery of services to them.

Interacts with patients in a manner that displays warmth and promotes a caring environment.

• Performs all job responsibilities in accordance with prescribed safety and infection control procedures, including thorough hand washing, use of disposable gloves where indicated and proper disposal of soiled materials.
• Is willing to accept direction from team leader.
• Answering call lights and addressing patient requests or informing primary care nurse or CNA of patient requests.
• Assisting CNA or nursing with patient care under direction.
• Maintains safe environment. Performs proactive rounding as directed and adheres to all hospital and departmental policies, procedures and regulatory requirements. Participates in all fall interventions and unit specific safety practices and goals.
• Customer Service: Answers phone calls, greets and directs all patients and visitors in a timely, friendly and courteous manner. Receives feedback from co-workers and patients. Supports unit goals to improve the patient experience.
• Assists with set up and/or feedings of patients when appropriate.

Equipment Knowledge Required:

• Use of multi-line phone system, computer, and knowledge of Microsoft office suite preferred.
• Proficiency in electronic documentation system must be obtained and return demonstration to the Lead.
• Assisting in bookkeeping/filing duties

Safety Requirements:

Employees are responsible for all aspects of the hospital safety and health program including compliance with safety rules and regulations, remedying unsafe working conditions, and for continuously practicing safety while performing duties. Sonoma Specialty Hospital policy prohibits employees with patient contact or those who prepare products for patient use from wearing artificial nails.

Physical Requirements:

While performing the duties of this job, the position is frequently required to do the following:

• Stoop, kneel, crouch, reach, and stand for sustained period of time.
• Walk, push, pull, lift, carry objects from a lower to higher position or horizontally from position to position or otherwise move objects.
• Feel sizes, shapes, temperatures, and textures by touching with skin, particularly that of the fingertips.
• Express or exchange ideas orally and potentially loudly, accurately, or quickly.
• Perceive the nature of sound with no less than a 40 db loss @ 1000 Hz and 2000 Hz with or without correction.
• Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently.
• Minimum standard of visual acuity with or without correction.
• While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Supervisory Requirements (if applicable): None

Work Environment:

Able to adapt to sudden changes and willing to care for all types of patients regardless of age, ethnic background, religion, sexual preference, educational or economic status. Able to adapt to specific shift routine, i.e., sleep/wake pattern.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to hospital areas and general office environment. The work environment is a clean, well-lit, well-ventilated, and temperature controlled environment. The noise level in the work environment is usually moderate. The hours of duty are lengthy and irregular.

Acknowledgment:

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The Employee may be required to follow any other job-related instructions and to perform any other job-related duties requested. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Requirements

Education, Training and Licenses Required:

• High School Diploma or G.E.D. certificate, or equivalent
• BLS certificate required
• Medical Assistant, EMT, CNA experience preferred

Experience/Skills:

• Six (6) months of healthcare experience preferred
• Good Verbal and written communication skills for regular contact with employees, patients and patient's families
• Positive interpersonal skills
• Basic math and computer skills
• Good organizational skills
• Knowledge of basic medical terminology/anatomy
• Ability to work with others in a flexible, cooperative manner.

Salary Description

$21/hr