Job Details

As a Front Desk Agent at Flamingo Resort & Spa, you are the first and last point of contact for our guests. You play a vital role in creating a welcoming atmosphere by delivering exceptional customer service, ensuring smooth check-in and check-out experiences, and assisting guests with their needs throughout their stay. This position requires professionalism, attention to detail, and a genuine passion for hospitality. Essential Responsibilities:Greet guests warmly and provide a positive first impression of Flamingo Resort & Spa. Perform accurate and efficient guest check-ins and check-outs in accordance with brand and property standards. Handle guest inquiries, requests, and concerns promptly and professionally, escalating issues as needed. Process room assignments, payments, billing adjustments, and cash handling with accuracy. Maintain knowledge of hotel services, amenities, promotions, and local attractions. Communicate effectively with Housekeeping, Engineering, and other departmen...Front Desk, Agent, Hospitality