Job Details

Office Assistant II

Begin your career in public service at the County of Sonoma as an Office Assistant II! Multiple positions currently available!

Starting salary at $25.81/hour ($53,868/year), plus a competitive total compensation package*, and an additional $1.15/hour for basic bilingual assignments and $1.50/hour for fluent bilingual assignments**!

Tentative date for the written examination: Tuesday, February 24th, 2026

This recruitment is currently being conducted to fill two fluent bilingual (English/Spanish) positions in the Employment and Training Division of the Human Services Department. It is also anticipated this recruitment will be used to fill future English and Bilingual (English/Spanish) full-time, part-time, and extra-help positions during the active status of the list. If you are interested in current or future vacancies, we encourage you to apply now!

Do you have:

• Excellent customer service skills, including experience handling inquiries from the public, both in person and over the phone
• A talent for working well under pressure and the ability to be assertive when supporting challenging customer service situations
• Experience performing fast and accurate data entry
• Excellent interpersonal skills and the ability to communicate effectively with others
• The capacity to work independently and exercise sound judgment
• Strong computer skills, including experience with electronic databases and Microsoft Excel, Outlook, and Word
• A desire to serve the County of Sonoma and its greater community

If your answer is "Yes!", apply now and take the first step toward building your career with the County of Sonoma!

Working as an Office Assistant II (OA II), you will perform a variety of clerical and customer service activities, including data entry, answering phones, processing forms and client payments, handling mail, filing, and obtaining and conveying information related to department services, records, and programs. As an OA II, you will learn about the various services the department provides and gain knowledge regarding department guidelines and state/federal regulations that govern the work of the County. This is a great opportunity to learn valuable knowledge that can start you on the way to building a long-term career in public service.

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Bilingual Premium Pay** - An additional $1.15 for basic bilingual positions and $1.50 for fluent bilingual positions on top of the hourly pay rate
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.

**Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. Applicants who wish to be considered for a bilingual position must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.15/hour for basic and $1.50/hour for fluent.

Application submissions require the Supplemental Questionnaire to be completed.

Minimum Qualifications

Experience and Education: Any combination of training and experience which would likely provide the required knowledge and abilities. Normally, one year experience as an Office Assistant I with the County or one year of work experience in an office environment will provide this opportunity.

Special Skill Assignment: Some positions may require the ability to type at a corrected speed of 45 words per minute. All positions require considerable ability to operate a personal computer and multiple software. Some positions may require the ability to communicate in a language other than English. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. The positions advertised on this announcement do not require possession of a valid California Driver's License.

Knowledge, Skills, and Abilities

Working knowledge of: modern office practices, methods and procedures, general goals and purposes of county and departmental programs, services, and operations; clerical and department work practices, procedures, programs, services, policies and regulations; the purpose and processing of a diversity of materials; English grammar, vocabulary, spelling, punctuation and composition; basic arithmetic, ratios, and percentages; office equipment such as personal computers, typewriters, adding machines, calculators, alpha readers, electronic data processing terminals, printers, copiers, binders, collators, and microfilm equipment; the use of electronic information equipment and specific systems as used within the department; and the use of modern office equipment. Ability to: read English at a level necessary to understand procedures, manuals, policies and guidelines; write English at a level necessary to prepare correspondence and record incoming information; speak English at a level necessary to communicate information clearly; answer a variety of questions related to department programs, services and operations; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; understand and carry out written and oral instructions; prepare and maintain accurate reports and records; establish and maintain harmonious work relationships with employees and the public; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; enter data accurately into automated systems; maintain confidentiality of restricted information; use discretion in organizing work and carrying out assignments with minimum supervision; use electronic information equipment and specific systems as used within the department; and operate modern office equipment.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes.

Application submissions require the Supplemental Questionnaire be completed. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examinations:

• An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge and abilities, which relate to this position to ensure satisfaction of the minimum qualifications for this position. If you pass this examination, you will be invited to step two in the selection process.
• A multiple-choice, written examination (weight 100%), will be conducted to further evaluate each candidate's qualifications as they relate to the position. The written examination will measure the core knowledge, skills and abilities for this position such as: Filing, Applying Information and Reading Comprehension, Written Communication