Job Details

Job Title: Remote Customer Service Team Leader

Monthly Pay: $4,500 $5,000

Summary

We are seeking an experienced Remote Customer Service Team Leader to guide and support a distributed support team. This leadership role focuses on performance management, coaching, and quality assurance.

Job Responsibilities

• Supervise daily activities of customer service agents.
• Monitor performance metrics and quality standards.
• Provide coaching, feedback, and training support.
• Assist with scheduling and workflow planning.
• Escalate and resolve complex customer issues.
• Report team performance to management.

Qualifications

• Prior leadership or supervisory experience.
• Strong problem-solving and coaching abilities.
• Experience in customer service environments.
• Comfortable managing remote teams.
• Reliable home office setup.

Perks & Benefits

• Monthly pay: $4,500$5,000
• Fully remote leadership role
• Paid management training
• Career advancement potential
• Supportive leadership culture