Job Details

Senior Office Assistant

Elevate your career in public service with the County of Sonoma as a Senior Office Assistant! Multiple positions currently available! Starting salary at $28.96/hour ($60,443/year), plus a competitive total compensation package, and an additional $1.15/hour for basic bilingual assignments and $1.50/hour for fluent bilingual assignments!

Tentative date for the Written Examination: Wednesday, February 18th, 2026

Do you have:

• The drive to provide exemplary customer service support
• Experience working with the public in an office environment
• A collaborative mindset, willing to work with and establish relationships with others
• Excellent interpersonal skills and the ability to communicate effectively both orally and in writing
• A talent for working well under pressure and meeting deadlines
• The capacity to work independently and exercise sound judgment
• A desire to work with the community and interact with a diverse customer base
• Superb attention to detail, with an aptitude for focusing on complex projects while working in a frequently interrupted environment
• Experience operating multi-line phone systems
• Advanced Microsoft Suite skills (the ability to edit and remediate documents in Adobe Acrobat or learn those skills is a plus!)

If your answer is "Yes!" take the steps towards building your career with the County of Sonoma! As an SOA with the County of Sonoma, you'll work on various administrative tasks that are challenging and require a high level of accuracy. You will be responsible for accepting, filing, and maintaining records, ensuring they are processed promptly, accurately, and in accordance with all applicable regulations and department standards. Additionally, you will provide exceptional customer service support and:

• Be the first point of contact for the public and other agencies
• Maintain office supplies, training logs, and general inventories
• Register applications, including entering data, tracking appointments, and managing specialized caseloads
• Process forms, documents, and referrals
• Respond to inquiries by phone, in person, and through written electronic communication
• Monitor work for progress, technical adequacy, completeness, and adherence to established standards
• Create and remediate documents, and review and edit presentations
• Provide training, onboarding, and guidance to junior team members
• Staff the lobby, as needed, greeting customers, tracking visitors, and preparing rooms for meetings

This recruitment is currently being conducted to fill:

• Multiple full-time monolingual (English) and fluent bilingual (English/Spanish) positions in the Human Services Department
• One full-time monolingual (English) position in the Department of Agriculture, Weights, and Measures

It is also anticipated this recruitment will be used to fill future English and Bilingual (English/Spanish) full-time, part-time, and extra-help positions during the active status of the list. If you are interested in current or future vacancies, we encourage you to apply now! Qualified candidates who wish to be considered for future positions should consider applying to this recruitment.

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Bilingual Premium Pay - An additional $1.15 for basic bilingual positions and $1.50 for fluent bilingual positions on top of the hourly pay rate
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

Application submissions require the Supplemental Questionnaire to be completed. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examinations:

• An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge and abilities, which relate to this position to ensure satisfaction of the minimum qualifications for this position. If you pass this examination, you will be invited to step two in the selection process.
• A multiple-choice, written examination (weight 100%), will be conducted to further evaluate each candidate's qualifications as they relate to the position. The written examination will measure the core knowledge, skills and abilities for this position such as: Proofreading, Applying Information & Reading Comprehension, Written Communication Skills, Basic Arithmetic, Interpersonal Skills.

Applicants must attain a minimum passing score of at least 70% on the written examination to be placed on the employment list. The minimum passing score may be an adjusted score based on such factors as difficulty of the examination for this group of candidates, natural breaks in the scores achieved by this group of candidates, number of candidates, anticipated vacancies, and past practice.

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-###-####), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.