Job Details

Guest Services Agent (Part-Time)

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile?

This is a full-time, on-site, non-exempt position that reports to the Rooms Manager. The pay range for this position is $18.00-$19.00 per hour.

Dr. Wilkinson's Backyard Resort and Mineral Springs is an iconic resort and spa destination located in the heart of the charming town of Calistoga, offering time-honored mud bath and spa treatments, healing mineral pool soaks, and the best of Calistoga right outside its doors. The transformed resort honors its iconic past while looking toward the future with a new mid-century inspired design, 50 completely refreshed guestrooms, a brand-new restaurant with indoor and outdoor seating, a completely re-imagined spa, and the same proven mud bath treatments first shared with the world over 65 years ago. Best-in-class yet playful and approachable, the spa will make the art of mud bathing accessible for all.

Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer. Passionate about hospitality and fostering an environment where associates will thrive. Culture driven dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within.

Answering telephones in a prompt and professional manner and providing assistance to callers. Taking reservations in person and over the phone. Reading and responding to hotel email. Checking guests in and out. Completing group pre-registrations and key packets. Posting charges and processing payments. Communicating with Housekeeping and Maintenance. Handling mail and coordinating deliveries of messages and packages. Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day. Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.

We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.

Sometimes you'll be behind the deskbut also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Generous health, dental and vision insurance, plus 401K. Access to free virtual fitness classes and discounted in-person memberships. Gifted PTO on Day 1 + paid holidays. Paid Parental Leave. Tuition reimbursement opportunities when you grow, we grow!

SERVE OTHERS. LIVE 360. BUILD A POSITIVE TEAM. COMMUNICATE. BE WILDLY PASSIONATE. TAKE OWNERSHIP. LEARN + INNOVATE. EMBRACE CHANGE

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.