Job Details

JOB TITLE: Hospital Liaison

EMPLOYER: TWELFTH ONE, LLC dba Aspen Infusion

DEPARTMENT: Sales

REPORTS TO: Director of Sales

SALARY: Based on experience + commission

SUMMARY: The Hospital Liaison is responsible for promoting company products and services to referral sources and patients so that company goals for business growth are achieved.

DUTIES AND RESPONSIBILITIES:

• Generates and develops new business to meet specified production goals.
• Maintains and nurtures existing client relationships.
• Responds to all inquiries and requests in a timely and professional manner.
• Understands and communicates information regarding company products, services, and policies and procedures to new and existing clients.
• Possesses and maintains thorough knowledge of the home infusion therapy industry product information.
• Continually gathers information on local competition and prevalent industry and business climate within the region; communicates information to management and others as needed.
• Ensures that all required client paperwork is complete, accurate, and submitted on time.
• Provides timely and accurate reports as required.
• Attends and participates in business/trade events that impact business unit.
• Attends and participates in team strategic sales meetings.
• Performs other related duties as assigned by management.

Requirements

QUALIFICATIONS:

• Bachelor's degree (B. A.) or equivalent, one to two years of experience, or equivalent combination of education and experience.
• Must be a self-starter and proactive.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Good judgement with the ability to make timely and sound decisions
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Excellent problem resolution and consultative sales skills.
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to prepare reports and business correspondence.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.

COMPETENCIES:

Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, sit, talk, hear, and drive a vehicle.
• Continually required to utilize hand and finger dexterity, technical information, and/or use a keyboard.
• Occasionally required to lift/push/carry items less than 30 pounds.
• Occasional exposure to outside weather conditions.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.