Job Details

Director of Housekeeping and Laundry

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location: Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

The Position/Role: As the Director of Housekeeping and Laundry, you are a vital member of our Resort Leadership Team. You inspire and empower your team to bring their best selves to work, achieve their goals, and take pride in creating memorable guest experiences. You lead with care, ensuring that every guestroom, public space, and back-of-house area reflects the impeccable cleanliness, comfort, and attention to detail that define the Four Seasons experience.

With a focus on inclusion, fairness, and collaboration, you manage day-to-day operations, budgets, labor, and expenses while fostering a positive, service-driven culture. Your leadership creates a sense of belonging and excellence for our people and our guests alike.

Responsibilities:

• Manage the staff of the Housekeeping and Laundry Department. Interview, train, and schedule the team. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests, or special requirements.
• Establishes detailed cleaning and preventive maintenance programs to ensure the appearance and life of all furniture, fixtures, and equipment.
• Sets and maintains high standards of cleanliness. Monitors staff's activities to ensure that standards are being met, staff are being supported, and guests' needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
• Communicate with employees and managers to ensure operational needs are met, and attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Ensure that daily labor reports and bi-weekly payroll submissions are accurate and complete. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, the staff is being supported, and guest needs are being met. Inspects all areas of responsibility daily, including guest rooms.
• Resolve guest complaints; handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of hotel guests. Interaction with guests will be in person and by phone.
• Assures that the department's financial goals are being met. Monitors and controls labor expenses and other divisional expenses, including Uniforms, Linen, Guest Supplies, Cleaning Supplies, and Contract Services.
• Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform, and Supplies Inventories.
• Coordinate the housekeeping and laundry needs of any Residence and Resort guest.
• Recommends appropriate actions based on the inventory results. Assures that equipment is appropriately maintained. Prepares annual budget for labor and operating expenses. Proposes items to be included in the annual Capital Plan. Assures effective operation of the Laundry/Valet Department.
• Works collaboratively and professionally with co-workers and supervisors.
• Build an open, trustworthy environment where everyone's opinions are shared and valued.

Who You Are:

• At least three to five years' experience within Housekeeping and Laundry as the department head. Previous Hotel experience highly preferred.
• Bilingual required, English and Spanish.
• Effective oral and written communication.
• Excellent emotional intelligence, interpersonal, and coaching skills.
• Champion our core values, operate with high integrity and ethics.
• You promote a proactive, high-energy attitude geared towards achieving continuous improvement and success.
• Ability to work in a fast-paced environment, multitasking, and strong attention to detail.
• Strong leadership & organizational skills required.
• Knowledge of Rooms Operation is highly desirable (Front Office, Guest Services, Reservations)

Benefits & Compensation Information: Four Seasons Resort and Residences Napa Valley employees can enjoy:

• Salary Range: $95,000- $105,000
• Competitive Salary & Benefits
• Cigna medical and dental benefit options
• 8 weeks of New Parental Leave Pay after 1 year of employment
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• 401k Retirement Plans