Job Details

Job Description

Infosys is seeking a Deskside Support Administrator with interpersonal and technical skills to handle the end user IT support. The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting. Must have the right attitude and customer centric approach. The candidate will also assist in the development of guidelines and procedures for modern workplace management and user experience.

Required Skills:

• Candidate must be located within commuting distance or willing to relocate to Napa, CA. This position may require travel in the US
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidate will be the point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
• Responding to client support requests raised through ITSM tool/emails.
• Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
• Address customer requests for installation, configuration, test, maintenance of hardware and software components.
• Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
• Installing and upgrading operating systems and computer software and visiting the client's desk when needed.
• Experience in administering desktop applications, tech refresh, OS (Operating System - Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
• Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
• Good knowledge of MS Office suite.
• Infrastructure Installation - End-to-end deployment of server room, networking, and peripheral hardware infrastructure.
• IT Equipment Relocation - Secure transfer and reinstallation of IT department assets, ensuring minimal operational downtime.
• IT Equipment Installation - Deployment, configuration, and operational validation of computers, servers, and network devices.
• IT Department Technical Support - On-site troubleshooting, diagnostics, and maintenance services.
• Rack Maintenance per Site - Preventive and corrective servicing of equipment racks, including cable management and airflow optimization.
• UPS Units - Primary Inspection - Visual and functional assessments of uninterruptible power supply systems.
• Workday Time Clocks - Primary Inspection - Operational verification of attendance tracking devices.
• Badge Readers Inspection - Testing and servicing of employee identification access systems.
• Network Switches/Servers Mounting - Secure racking and cable integration for core network and server hardware.
• Equipment Transfer and Final Disposal - Removal, transport, and certified disposal of IT assets in compliance with e-waste regulations.
• Audio and Videoconferencing Systems Installation - Setup, integration, and testing of communication systems.
• Site Inspection Walkthroughs - Structured visual and technical assessments of IT facility conditions.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Skills:

• Excellent communication skills.
• Exposure to End User Computing support model.
• Ability to quickly grasp user's technical aspects.
• Customer focus
• Punctual & Process oriented.
• Relationship building with the customer and stakeholders.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Skillset

Process Service Management ITIL, Technology Infrastructure-Contact Center end user computing and services, site support and executive support

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.