Job Details

Information Systems Analyst

The City of Rohnert Park is seeking to fill an Information Systems Analyst position. This is an outstanding opportunity to be part of a great organization and contribute your talents and energies as an Information Systems Analyst. The role of this position is to ensure the stability, integrity, and efficient operations of the in-house systems that support the City's core organizational functions.

The ideal candidate will possess a strong working knowledge of enterprise information systems, including Windows and macOS operating systems, hardware and software support, cloud-based platforms (Azure/Entra ID), mobile device management (MDM), basic scripting (Bash and/or PowerShell), and cybersecurity best practices.

As an Information Systems Analyst, you are a methodical problem solver with strong analytical and troubleshooting skills, capable of diagnosing complex system, application, and user-impacting issues while ensuring system stability, security, and compliance.

With an understanding of public-sector business processes and the ability to analyze, design, and align information systems to support organizational goals, service delivery, and regulatory requirements.

You can communicate effectively with both technical and non-technical stakeholders, translating complex technical concepts into clear, accessible information through strong verbal and written communication skills.

You have demonstrated experience managing multiple priorities, meeting deadlines, and working within structured IT governance, change management, and project management frameworks.

You are committed to continuous learning and staying current with evolving technologies, security standards, and best practices relevant to public-sector environments.

In addition to strong technical and analytical skills, you are detail-oriented, dependable, collaborative, and able to perform effectively in a fast-paced or high-accountability environment.

To be considered for this opportunity, please visit the "Job Opportunities" section at www.rpcity.org to complete an online application and the required supplemental questionnaire. Work history must include all employment for the last ten years. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview.

You may submit a resume or other relevant documents to further describe your qualifications; however, "See Resume" will not meet the requirements to submit a complete application, including employment history, or be accepted in lieu of responses to supplemental questions. If you need assistance applying online, please click on the Application Help/FAQs link.

Under general supervision, assists in the planning, coordination, and implementation of the activities, operations, and duties in support of the City's information technology network; researches, installs, configures, and maintains all components of the data network infrastructure; implements new systems, programs, and hardware and software upgrades; implements, monitors, and maintains network security; coordinates assigned activities with other departments and outside agencies; provides highly technical and complex staff assistance to the Information Systems Operations Manager; and performs related work as required.

Receives general supervision from the Information Systems Operations Manager. Exercises no direct supervision of staff. May exercise technical and functional direction over and provide training to lower-level staff.

This is a single position class responsible for designing, planning, implementing, and maintaining the City's computer network infrastructure, including hardware, operating systems, and desktop/network applications. Responsibilities include maintaining network firewalls, routers, and switches, administering the e-mail system, and providing technical support to City staff. Successful performance of the work requires extensive knowledge of information technology infrastructure, systems, operations, maintenance, and repair. This class is distinguished from Information Systems Operations Manager in that the latter has full management and supervisory authority in planning, organizing, and directing the full scope of operations within the department.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Researches, installs, configures, and maintains all network hardware and software, including switches, routers, and firewalls, for functionality and security.
• Manages network architecture, including local area network (LAN) and wide area network (WAN) technologies.
• Manages multiple servers, workstations, and terminals, ensuring proper integration of these components with existing system architecture.
• Implements new systems, programs, and hardware and software upgrades; supports technical requirements of software for users; identifies, analyzes, and resolves software and network problems.
• Conducts growth analysis and planning to prepare for and minimize costs of system expansion.
• Designs, implements, and upgrades network architecture to accommodate growing communication requirements.
• Maintains and troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems.
• Troubleshoots network connectivity problems; monitors the performance of the network system; tracks possible problem areas affecting response time and prepares recommendations for correction of problems and improvement in performance.
• Works with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements; coordinates the work of outside consultants.
• Implements, monitors, and maintains network security; ensures proper user accessibility; oversees security procedures.
• Defines and implements network disaster recovery; ensures hardware, software, and information protection and file integrity; oversees backup procedures.
• Develops and implements backup policies and procedures; performs system backups.
• Develops, implements, maintains, and enforces policies and procedures for network administration.
• Responds to inquiries from departments.
• Identifies opportunities for improving service delivery methods and procedures; reviews with appropriate management staff and implements improvements; works with City staff to maintain, revise, or improve the overall information technology operation.
• Maintains and compiles an electronic documentation library of user procedures manuals, technical references, training manuals, handbooks and guides; maintains logs, charts, diagrams, and testing data for City's data, voice, and video network.
• Performs other duties as assigned.

In performing the duties described above, the incumbent is expected to:

• Provide outstanding and friendly customer service.
• Create and maintain a respectful and collaborative working environment.
• Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible.
• Demonstrate care for the organization, customers, and coworkers.
• Perform work of the highest quality possible.
• Practice and encourage initiative and innovation to improve the workplace.

Knowledge of:

• Principles and practices of information technology network administration, network security policies and procedures, backup procedures, and information systems pertaining to City departments.
• Network systems analysis and troubleshooting principles and procedures.
• Computer hardware and software applications, including network essentials, peripheral equipment, and network security.
• Design, operations, properties, and capabilities of networks and network cabling.
• Telephone, voicemail, and document imaging programs.
• Operating characteristics, capabilities, and limitations of computers and related peripheral equipment.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to municipal financial operations.
• Research techniques, methods, and procedures.
• Technical report writing practices and procedures.
• Principles and procedures of record-keeping and reporting.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Analyze complex network practices and operations and develop solutions.
• Troubleshoot and diagnose specific problems with the network, computers, and associated equipment.
• Provide recommendations on new or existing network and computer hardware and software systems.
• Perform complex diagnostic and technical service.
• Operate, install, maintain, configure, and troubleshoot a variety of highly technical computer equipment and peripherals.
• Perform difficult computer information system network installation, repair, and maintenance work.
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
• Interpret, apply, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
• Research, develop, and recommend cost-effective technical system improvements.
• Prepare and maintain accurate and complete records, clear and concise reports, and technical documentation.
• Organize and prioritize a variety of projects and multiple tasks