Job Details

Position Summary:
Banquet Servers are responsible for delivering exceptional service during catered events, ensuring every guest experiences warm, polished, and anticipatory hospitality. This role supports event execution through precise set up, attentive service, and professional breakdown, while embodying the highest standards of guest care and teamwork.
Placement into server levels is determined through an internal service audition to evaluate technical skills, poise, and service presence. Placement impacts scheduling priority and access to premium event assignments. Team Members may request a reassessment every 90 days to be considered for level advancement.

Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Attend pre-event briefings to ensure through understanding of service assignments, event pacing, and detailed menu knowledge to support flawless execution.
4. Provide polished, anticipatory service in alignment with established service methods (including
American service and team sweep).
5. Ensure all tables, service stations, and event spaces are impeccably set and maintained throughout the event.
6. Greet guests warmly and respond promptly to their needs with professionalism and poise.
7. Maintain awareness of event flow and proactively support team members to ensure seamless guest experiences.
8. Adhere to all safety, sanitation, and service protocols, including allergy and dietary considerations.
9. Communicate effectively with Captains, Managers, Culinary, and other departments to uphold service excellence.
10. Clear and reset tables and event spaces promptly and discreetly, maintaining a clean and orderly environment.
11. Uphold confidentiality, professionalism, and company policies at all times.
12. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Required Qualifications:
1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2. Previous banquet, fine dining, or high-volume food service experience preferred. Excellent
interpersonal skills and communication skills.
3. Strong attention to detail, timing, and guest interaction.
4. Demonstrated knowledge of food and beverage service standards and etiquette.
5. Must be available for variable shifts, including nights, weekends, holidays.
6. Must be at least 18 years of age.
7. An understanding of local and state alcohol laws.
8. Must successfully complete a service audition to be placed on the banquet roster.
9. Ability to work in a fast-paced environment.
10. Must possess or obtain a California Food Handlers Certification.
11. Must possess or obtain a Responsible Beverage Service State Certification.

Physical Requirements:
1. Requires normal, corrective vision range, the ability to distinguish letters, numbers and symbols.
2. Must be able to regularly lift and carry 50 lbs.
3. Requires the physical ability to walk and stand for long periods of time. Ability to push, stoop, reach above the shoulders, grasp, pull, and bend with or without assistance.
4. Requires normal hearing range.

Work Conditions:
Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks performed from a sitting or non- sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned area. Constant contact with fellow Team Members and Guests.