Job Details

Remote Call Center Representative $18.50/HR

life insurance, sick time, 401(k), retirement plan

United States, North Carolina, Charlotte

• IMMEDIATE REMOTE CALL CENTER REPRESENTATIVES $18.50/HR
• OPPORTUNITY TO WORK FOR ONE OF THE LARGEST UTILITY COMPANIES IN THE AREA
• ALL CANDIDATES MUST BE IN EASTERN STANDARD TIMEZONE
• YOU MUST BE FLEXIBLE TO WORK ON CHRISTMAS AND NEW YEARS DAY
• 8 SHIFTS WILL BE ASSIGNED FROM 7AM-630PM MONDAY - FRIDAY, ALL CANDIDATES MUST BE FULLY FLEXIBLE
• EQUIPMENT PROVIDED
• START DATE 12/17

Qualifications

• 2 years of call center experience
• Experience managing 60+ inbound phone calls
• Microsoft Office proficient
• Excellent communication skills

Responsibilities

As a Service Intake Liaison, you will act as the critical link between customers and our service technicians, ensuring smooth communication and efficient resolution of service needs. You will serve as the subject matter expert and real-time troubleshooter for customers experiencing issues, while coordinating with technical teams to deliver timely solutions. This role requires exceptional customer service skills, technical understanding, and the ability to manage high-volume inbound inquiries with professionalism and accuracy.

Job Type & Location

This is a Contract to Hire position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 17, 2025.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.