Job Details

Principal Specialist, HR Operations

RTX is looking for a Principal Specialist, HR Operations to join the Learning Operations team within Global People Services (GPS). The GPS organization partners with the Human Resources Organizations across RTX to identify and deliver services that help optimize the employee experience from recruitment to retirement. The goal of Global People Services, America is to deliver an exceptional experience to employees and provide strategic service support to HR who will enable the business to achieve its mission. Our guiding principles are to Enhance the Employee Experience, Optimize our Service Delivery, Simply out Processes, and Invest in our People.

What You Will:

• Support administration of the RTX learning management system including advanced program/course configuration and digital course content package uploads.
• Troubleshoot and resolve Tier 2 escalations for RTX learning tools/technologies.
• Collaborate with subject-matter experts/management/internal customers to plan, coordinate, and execute effective utilization of RTX learning tools/technologies.
• Provide Tier 2 administrative support for the RTX Employee Scholar Program.
• Support governance of learning technologies across RTX.
• Create and maintain standardized process documentation.
• Provide clear, concise written and verbal communications to internal customers.
• Generate reports using various RTX tools (Workday, Qlik).
• Maintain effective relationships with key stakeholders, including internal customer as well as external training vendors.
• Travel onsite up to 10%, or as needed.

Qualifications You Must Have:

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• Experience administering learning management systems.
• Prior experience in project management, including planning, scheduling and communication.
• Proficient with Microsoft Office 365.

Qualifications We Prefer:

• Minimum 1 year experience in the following tools: Workday Learning, ServiceNow.
• Proven facilitation skills/ability to lead and present to all levels of the organization.
• Critical thinker who identifies innovative solutions.
• Ability to diagnose issues and offer guidance for resolution with solid customer service skills.
• Excellent time management skills, with the ability to manage multiple priorities simultaneously.
• Strong interpersonal skills.
• Adaptable to change.

What We Offer:

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.