Job Details

Position Summary:
Maintain and perform all housekeeping duties including but not limited to cleaning hotel rooms, restocking supplies, removing all dirty linen and trash, washing glassware, and greeting guests and responding to their concerns or questions. Perform responsibilities in accordance with Graton Resort & Casino's housekeeping standards, policies, and procedures.

Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Maintain the cleanliness of all assigned areas, including but not limited to hotel guest rooms, hallways, windows, elevators and tracks, mirrors, outside pool area, and assigned offices.
4. Perform general cleaning and deep cleaning as assigned, including but not limited to changing bed linen, scrubbing and sanitizing surfaces, polishing and dusting furniture, mopping floors, and
vacuuming carpets.
5. Move and arrange guest room amenities and furniture.
6. Stock and maintain housekeeping carts and hotel storage areas in a neat and presentable manner.
7. Handle all soiled linen, amenities, and furniture.
8. Perform all guest room trash, recycling, and biohazard disposal processes.
9. Communicate effectively over the phone and radio.
10. Identify any potential hazards and report to management.
11. Operate tools and heavy equipment, including but not limited to mops, vacuums, carpet extractors, hand drills, and steamers.
12. Inspect equipment, including but not limited to coffee makers, cribs, and roll-away beds, and report items in need of repair.
13. Rotate inventory when receiving and distributing supplies.
14. Properly control master keys and uphold the Key Control Policy.
15. Understand and comply with all Company and department rules and regulations, policies, and
procedures.
16. Have knowledge of SDS binder location for your area.
17. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Non-Essential Functions:
1. Operate and maintain laundry machines.
2. Maintenance and repairs of housekeeping equipment.
3. Assist with monthly linen, products, and office inventory.

Required Qualifications:
1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2. Must be at least 18 years of age.
3. Ability to ensure a safe work environment.
4. Ability to establish and maintain effective working relationships with fellow Team Members.
5. Ability to use Pan Broom, Vacuum, Scrubber, Carpet Extractor, and other mechanical or electrical
equipment as needed.
6. Ability to gain general knowledge of all aspects of Housekeeping Department.

Physical Requirements:
This job has the following physical requirements:
1. Standing: Frequently (up to 85% of shift)
2. Walking: Frequently (up to 85% of shift)
3. Sitting: Occasionally (up to 25% of shift)
4. Bending: Frequently (up to 85% of shift)
5. Twisting: Frequently (up to 50% of shift)
6. Climbing, including ladders: Occasionally (up to 25% of shift)
7. Kneeling: Frequently (up to 50% of shift)
8. Squatting: Frequently (up to 50% of shift)
9. Lift/Carry: Frequently (up to 50 lbs.)
10. Push/Pull, including carts or pallet jack: Frequently (up to 900 lbs.)
11. Reaching above the shoulders and other hand arm use: Frequently (up to 50% of shift)
12. Ability to tolerate chemicals, cleansers, and solvents.
13. Requires normal, corrective vision range, the ability to see color, and the ability to distinguish
letters, numbers, and symbols.
14. Ability to communicate by telephone and radio.
15. Manual dexterity to perform job functions.