Job Details

Job Description

Responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss‑prevention standards. May be cross‑trained to work in multiple areas of the store to support the needs of the business.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi‑tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation program
• Bereavement benefits
• 401(k) associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union access
• Referral bonuses
• 401(k) match (eligible)
• Medical/dental/vision plans (subject to service or hours requirements)
• Health Savings Account (HSA) and Health Care Flexible Spending Account (FSA)
• Life insurance, short‑term and long‑term disability insurance
• Paid parental leave, paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program and adoption assistance

Location

401 Kenilworth Drive – Suite #1020, HomeGoods Store 0598, Petaluma, CA, USA

Compensation

Starting pay range: $17.97 to $18.47 per hour (actual pay based on relevant skills, qualifications, and experience).

Employment Type

Part‑time

Seniority Level

Entry level

EEO Statement

All applicants considered without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or expression, marital or military status, or any other characteristic protected under federal, state, or local law. Reasonable accommodations are provided for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state/local law. Applicants with arrest or conviction records will be considered for employment.