Job Details

The Retail CustomerServiceAssociate role at FedExOfficedelivers apositive customer experience usingconsultativeskills toanticipatecustomerneedsandrecommendFedExOffice productsandservices.

PositionSummary

• Actasstoreconsultantinallareasofthestoresbusinessincludingprint,signsandgraphics,andshipping.
• Takeorders,
  coordinateactivitiesinthestore,providepricingandproductinformation,andrecommendappropriateFedExOfficeproductsandservices.
• Operateandmaintainvariousequipment,moveboxesandequipment,stockmaterials,manageproductionqueueandoutput,managecomplexprojects,manageretailsupply,andcompleteassignedtasksbasedonpriority.

GeneralDutiesandResponsibilities

• Followinstructionsofsupervisorsandassistotherteammembersinperformingstorefunctions.
• Assistinthetrainingofstoreteammembers.
• Demonstrateconsultativebehaviorstounderstandcustomersindividualizedneeds.
• Providecustomexpertiseinprinting,signsandgraphicsandshippingproductlinesandrecommendappropriateFedExOfficeproductsandservices.
• Resolvecustomerproblemsquicklyandensurecustomersatisfaction.
• Takecomplexcustomerordersusingordersystemsandprovideaccuratepricinginformation.
• Assembleparcelsandprepairgoodsforshippingbywrappingitemsininsulation, insertingitemsinto shippingcontainers,weighingpackages,andaffixinglabelstopar
• Setupparsprinting,binding,andinotherrelatedequipmentusingcustomersuppliedoriginalmediaanddocuments.
• MaintainasafecleanandorderlyretailStore.
• Ensureconfidentialityofcustomerdataandcarefulhandlingofdocuments,mediaandpackages.
• ProcessfinancialtransactionsusingaPointofSaleterminal(POS),includinghandlingcashandmakingchange.
• Clean,repairedandstockallretailstoreprintingandshippingequipmentandsuppliesforoptimalperformanceandavailability.
• StaycurrentonretailStoremerchandisingmaterialsandensureproper displayofallretailareaproductsandsignage.
• Takepreemptiveactiontoperfe errorsandwaste.
• Completerequiredfinancialpaperworkandassistwithfinancialreportingincludingdaily sales,closeoutsandbankdeposits.
• FollowFedExOfficestandardoperatingproceduresandadherelegal,HR,safety ,customerserviceandsecuritypoliciesandprocedures.
• Performsmultipletasksatacitme
• SeeksopportunitiesforknowledgeandskillsdevelopmentwithintheretailStore.
• Operateswithminimalsupervision.
• AdheresstoallFedExOfficeteammemberandretailstorestandardsandincludetheteammemberhandbook.

MinimumQualificationsAndRequirements

• Highschooldiplomaorequivalenteducation.
• 6+monthsofspecializedexperience.
• Excellentverbalandwrittencommunicationskills.

EssentialFunctions

• Abilitytostandduringentireshiftexcludingmesalandrestperiods.
• Abilitytomoveandlift55pounds.
• Abilityongoingconsistentbasisfortobenthetwistandknees.
• Abilityongoingconsistentbasisfortocommunicateeffectivelywithcustomers, vendoreandotherteammembers.
• Abilityongoingconsistentbasisforperformworkactivitiesrequiringcooperationandinstruction.
• Abilityongoingconsistentbasisforexecutingfast-pacedenvironmentundersubstantialpressure.
• Abilityfoungtionalbasissustainattentionandconcentrationforextendedperiods.

EqualOpportunityEmployerStatement

FedExOfficeisanEqualOpportunityEmployerinculdingvetsdisability.

QualifiedapplicantswithcriminalhistorieswillbeconsideredfortheemploymentinconsistentwiththerequirementsofapplicablestateandlocallawsincludingtheSanFranciscoFairChanceOrdinance,theCityofLosAngelesfairchanceInitiativeforHiringordinanceandtheNewYorkCityFairChanceAct.

FedExOfficewillprovidereasonableaccommodationstoqualifiedindividualswithdisabilities.