Job Details

Account Manager

Nira's mission is to help convert the US power grid to be 100% fossil-free. We are profitable! Nira is a software platform that helps renewable energy developers find the cheapest points on the grid to connect. We focus on estimating the cost to interconnect with the electrical grid (aka the Interconnection Process). Depending on where developers connect, they may be on the hook to pay millions of dollars to upgrade power lines, substations etc.

As Nira's Junior Customer Engagement Manager, you will be the front line of customer engagement - supporting users, onboarding new customers, and helping them succeed with our platform. You'll also work cross-functionally with our product and engineering teams to drive continuous improvements in our customer experience.

We're looking for someone who is:

• Technically inclined to understand power systems and explain our tools to both technical and non-technical users
• Customer-focused, communicative, and motivated to help people
• Passionate about climate tech, clean energy, and making an impact.

This is a junior-level role with lots of opportunity to grow!

What you'll do:

• Lead onboarding sessions with new customers - showing them how to get value from our platform.
• Provide responsive, thoughtful support - troubleshoot customer questions and resolve issues in a timely manner
• Keep our documentation fresh, especially when new features launch or customer workflows evolve
• Assist with customer communications, like product update emails and FAQs with clarity and empathy
• Collaborate with our product teams, surfacing customer insights, suggesting improvements, and contributing to platform enhancements.

About you:

• 1-3 years experience in the energy industry - ideally renewable developers, electric utilities, power systems, or related
• Strong technical literacy - you don't need to be an engineer, but you should be comfortable working in a technical environment
• Innately curious self-guided learner, who can identify your own knowledge gaps and find the resources to fill them
• A customer-centric, approachable mindset and a desire to always provide a positive experience for our customers
• Able to juggle multiple priorities, stay organized, and follow through on commitments
• Excellent communicator, written and verbal, with strong attention to tone and clarity
• Excited to play a pivotal role in scaling a climate tech company to the next level!

Bonus Points

• Familiarity with interconnection studies or grid modeling tools
• Experience using customer support or documentation tools (Hubspot, Constant Contact)
• Prior work at a startup or fast-growing company

If you're ready to help accelerate the transition to 100% fossil-free power generation and want to help our customers derisk their renewable project portfolios, we want to hear from you!

Technology:

• Data pipeline: python, pandas, dagster
• Backend: heroku, hasura, graphql
• Frontend: react, typescript