Job Details

SVP Of Product, Projects and Corporate Real Estate

Redwood Credit Union has an exciting opportunity for a forward-thinking Senior Vice President of Product, Projects and Corporate Real Estate to join our growing team! This dynamic leader will be responsible for product and service enhancements, project management, corporate real estate, and facilities. The ideal candidate will bring an innovative and goal-oriented approach to drive a positive experience for the business, team members and Members.

About Redwood Credit Union

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

32nd largest credit union in the U.S. and the largest financial institution based in the North Bay

Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"

Recognized by Newsweek as one of "America's Best Credit Unions 2024"

Recognized by Forbes as one of "America's Best Small Employers 2023"

Voted Best Places to Work in the North Bay 19 years in a row

World-class Employee Engagement scores

Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

Industry leading Net Promoter Scores across the U.S.

Join us and discover why you'll love working at Redwood Credit Union!

Essential Functions

Executive Leadership

Serve as a member of the Senior Leadership Team providing leadership and direction for the Credit Union.

Plan, develop, implement, and monitor budgets, plans, policies, procedures, and short- and long-term strategies for areas of responsibility including product and service innovation, project management, corporate real estate, and facilities.

Serve on and/or direct a variety of committees to ensure effective interface of all key areas of responsibility with other areas of the organization and to ensure policies, programs, objectives, and goals are effectively communicated.

Attend and actively participate in Board of Directors meetings, Senior Leadership meetings, ALCO meetings, Board and SLT strategic planning sessions, Human Resource Committee, etc.

Assume an active, positive, and visible leadership role within RCU through regular dialogue with staff and management throughout the organization.

Represent RCU to outside entities, as appropriate, such as examiners, auditors, vendors and support companies.

Participate in and represent Redwood at various internal and community functions and events, and actively serve in community leadership roles in civic, professional association, charitable and other local organizations.

Planning

Develop and implement plans and policies to attain goals and objectives, measure progress, and implement adjustments as appropriate.

Develop and regularly evaluate procedures and programs and ensure effective implementation and communication.

Develop department staffing strategies and implement plans to identify talent within and outside RCU for current and future talent needs.

Continually assess the competitiveness of programs, processes and practices against relevant comparable companies, industries, and markets to ensure use of best practices.

Establish strong synergies and process flow between the various areas to optimize efficient and effective work outcomes.

Review and identify cost effective and efficient utilization of Redwood Credit Union resources.

Play an integral role in the development of annual projects and budget to support strategies, corporate real estate, and facilities.

Program Management

Product & Service Innovation

Continually monitor and assess the competitiveness of all products and services against relevant comparable companies, industries, and markets.

Establish and maintain credibility throughout organization to execute and provide effective leadership over key areas of responsibility.

Identify, validate, and respond to organizational trends impacting the institution.

Project Management

Responsible for overseeing the implementation of project management excellence across the organization.

Ability to coach and provide constructive insight and guidance to the project management team.

Support the execution of best practices within the Project Management Department for achieving business goals and the smooth running of projects undertaken by the team.

Lead and/or support key committees including Project Governance, Strategic Committees, ALCO, etc.

Participate in the development of common project management processes, tools, and governance to be leveraged on corporate projects.

Corporate Real Estate & Facilities

Ensure the effective administration of the corporate real estate portfolio.

Lead the corporate real estate and facilities teams.

Oversee strategies and processes related to real estate leases, facilities renovations, premises management, team member movement and roll-out of corporate programs and initiatives.

Support the relationships between key stakeholders involved in the construction process to ensure coordination, communication and problem resolution amongst contractor, regulatory agencies, vendors, and Redwood occur in a timely, cost-efficient manner for each project.

Other Functions

Establish and maintain relationships with key contacts in the community including volunteer centers and non-profit organizations.

Participate in community events, community volunteer boards and associations.

Minimum Qualification: Knowledge, Skills and Abilities

• Excellent detail, organizational, multi-tasking, facilitation, influence, and prioritization skills.
• Strong communication skills, both written and verbal with experience writing memos to an executive team/board.
• Strong knowledge and demonstrated skills in product development and product positioning strategies, efforts, and methods.
• Deep experience encouraging collaboration between cross-functional teams to deliver effective and efficient solutions to the business lines.
• Ability to work effectively and influence stakeholders across all levels in the organization.
• Strong problem-solving and analytical skills. Ability to proactively identify issues and inter-dependencies, and to devise effective solutions.
• Track record of success analyzing people processes, data and trends to make recommendations to business units and Senior Leadership to drive continuous improvement.
• Ability to lead, motivate, and direct team members.
• Ability to establish and maintain effective working relationships with a diverse group of people including Members, team members, officials/directors, community leaders and groups, vendors, and other individuals and groups.
• Excellent project management skills including:
• planning, organizing and execution of project deliverables.
• leading, organizing, and motivating project teams to work collectively to deliver results in a timely and effective manner.
• developing and maintaining effective working relationships with project teams, internal clients, and external vendors.
• ensuring projects are completed as cost-effectively as possible while meeting business objectives.
• effectively communicating progress and escalating issues in a proactive manner
• maintaining thorough documentation and organization of project activities and files

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 15 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.

The ideal candidate has a bachelor's degree (master's preferred) in business administration, or closely related field, with a minimum of twelve years' experience in product development and project management, and a minimum of five years of progressive leadership experience.

Compensation: Base starting range: $222,000 to $255,000 annually commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills