Job Details

Join the People Helping People

Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service.

The Opportunity

The Senior Client Delivery Project Manager establishes and directs the efforts of the project work-team and related resources as required to plan, develop, test and implement projects successfully. Incumbent will assume leadership roles for assigned projects and coordinate all phases of operational implementation of project deliverables using established PMI project management methodologies.

Day in the Life

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
• Delivers effective, accurate, consistent communication to project teams, management, external clients, and vendors. Leads project teams.
• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule.
• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.
• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.
• Maintains project documentation; ensures project documents are complete, current, and appropriately stored.
• Prepare and distribute project reports and communications; communicate with the technology team, project sponsors, stakeholders, functional area managers, and/or consultants regarding the status of specific tasks.
• Ensure various integration elements of assigned projects are properly coordinated, including project plan development, project plan execution, and overall change control. Develop a highly technical, detailed project plan including all work required to complete both internal and client-facing projects successfully.
• Act as the primary liaison and manage the expectations of key sponsors and client executive staff regarding timing, functionality, and business objectives necessary to support a successful go-live.
• Assume responsibility, manage conflict within the group, and provide final approval for the entire project on behalf of all stakeholders; Troubleshoot project issues and escalate them to upper management if necessary.
• Leads lesson-learned exercises and participates in root cause analysis discussions.
• Ensure that project information is communicated on time through communication planning, information distribution, performance reporting, and administrative closure.
• Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractors, and other 3rd party providers, ensuring the quality standards for the project are met.
• Facilitate project meetings, including project kick-off and specification meetings.
• Work in a consultative role with senior client management, including the CEO and project teams, to ensure business requirements are met.
• Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meetings with key client personnel, including IT for network connectivity and file mapping.
• Serve as a mentor for other Operational Services staff related to project management methodologies and best practices.
• Maintain interaction with credit unions, MasterCard, VISA, and other processors, software vendors, and ATM networks for the purpose of coordinating products/projects.
• Maintain a thorough understanding of the payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters and regional ATM networks.
• Perform other duties as assigned

Qualifications

• Bachelors degree in a related field and/or an equivalent combination of experience and education is required.
• PMP certification preferred
• 7 years of project management experience required
• 5 years in a client-facing role required
• 5 years in the financial services industry with card processing and payment solutions preferred
• Large-scale conversion project leadership and card processing experience preferred.
• Client-facing project leadership and card processing experience preferred.

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera complies with the laws and regulations set forth in the "EEO is the Law" Poster. Velera is an E-Verify Employer. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at ...@velera.com for assistance.

Pay Equity

$84,900.00 - $108,200.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements