Job Details

Rental Account Manager

Build on your career with a company that has a future. At Ryder, our most important competitive advantage is our people. Culture-integrity-family. As a Rental Account Manager, you'll be part of a dynamic team, equipped to succeed and empowered to develop your salescareer.

The Sales Administration Coordinator reports to the Group Director Inside Sales. The purpose of this role is to provide administrative and inside sales support to the Group Director of Sales, Inside Sales Managers and Inside Sales Representative. This is a fully remote role.

The hourly rate for this position ranges from $20.00 to $23.00 an hour.

Essential Functions

• Preparation of Proposals: Creates/maintains proposal template and proposal content database. Coordinates with sales person to determine most appropriate proposal, format and content. Prepares proposal and forward when needed (soft and/or hard copies)
• Creation of Cost Sheet Via Options: Obtains from sales person all appropriate equipment specifications, application, services, tax, lease structure information, EVA and margin parameters. Creates cost sheet and forward. Makes adjustments as necessary
• Creation of Customer Care Plans: Obtains all relevant information from sales person. Populates CCR documents. Forwards to all appropriate personnel
• Schedule Annual Customer Reviews: Maintains working calendar for each CDM/BDM. Maintains customer contact database for each CDM/BDM. Utilizes calendar and coordinates with the sales person and customer schedule annual reviews. Prepares review binders
• Researches accounts for sales force when extensions/additions/replacement/annual review is due. Checks on RCRC history, mileage, fuel, shop records, rental records, etc.
• VCNs/Vehicle Tracking: Assures VCNs are cut and go through using VA Daily Report. Request files from "transfer from" location. Sends files to "transfer to" location. Ensures proper tag/registration are ordered. Trails shop on necessary in/out service work
• Creates and maintains customer orientation schedule and New Customer Orientation Report (RIDE)
• Maintains Lost Business Estimated Reports (RIDE)
• Checks CSI Closed Loop process/ensures timely submission of Closed Loop Action Plans. Updates shops on future CSI surveys
• Monitor updates of the 18 Month Term Out Report (RIDE) to ensure current status and action plans

Additional Responsibilities

• Monitors new account transitions to ensure transitions (and related record re-assignments) on a timely basis
• Prepares anniversary gifts, thank-you cards and new customer plaques for Account Manager to present to customers
• Organizes sales blitz materials, customer appreciation days and marketing tools and giveaways
• Performs other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills
• Ability to build strong customer relationships
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• H.S. diploma/GED required
• Two (2) years or more Ryder experience preferred

Travel: None

DOT Regulated: No

Ryder's most recently been named a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine's "World's Most Admired Companies," one of "America's Most Responsible Companies" by Newsweek. What about our green initiative? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized us with their Supplier Environmental Excellence Award.